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Form of workReapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
About the role
Reporting to the Head of Call Centre, the Team Lead of the will be responsible for overseeing the performance of your designated team within our Move Me In (MMI) Call Centre and assist them in making the customer service experience one to remember.
What you will be doing in this role:
- Managing the day-to-day activities of your team to achieve KPI's.
- Monitor the teams' call quality and performance to provide ongoing training and coaching where required.
- Support and empower team members with skills to improve their product knowledge and confidence.
- Identify opportunities to add value to every customer's experience.
- Focusing on continuous improvement of systems and processes.
- Communicating with team members and key stakeholders.
- Resolve and de-escalate issues that arise within your team.
What we hope you have to offer:
If you see change as a positive and are prepared to put patience and energy into making every client interaction empowering and positive, you may be the one. Take a look below to make sure you've got the skills and passion we need:
- Customer focus and commitment to quality interactions with every customer.
- Ability to lead by example by assisting team members to achieve the desired results.
- Results driven individual who is able to negotiate and influence stakeholders at all levels.
- Solution-focused with excellent problem-solving abilities.
- Prior experience within a Call Centre environment is highly desirable, but not essential.
- Prior experience within Real Estate or a tech background would be highly advantageous.
What will you get in return?
- A work life balance - switch off at the end of the day;
- A great team and organisational culture. We have lots of perks including team BBQ's, employee discounts, a fully stocked kitchen with unlimited coffee and fruit at work;
- The ability to grow your career into different areas of our business.
We're a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive. To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change.
If you are keen to explore this opportunity, then apply today with a copy of your CV and a brief cover letter.
Reapit is an equal opportunity employer that encourages diversity, inclusion and belonging.
