Address
Form of workAbout the Role
Reporting to the Candidate Onboarding Team Lead, your role will involve overseeing the entire Candidate Onboarding process, starting from the Letter of Employment and extending through to the commencement phase. Additionally, you will be tasked with ensuring that all pertinent contractual, training, and compliance obligations are fulfilled during the onboarding process, aligning with the specific requirements of the Australian Defence Force Health Services Contract.
Key Responsibilities Include:
- Being the first and single point of contacts for candidate during their extended onboarding journey
- Documentation governance and ensuring all information is set up for payroll
- Managing a portfolio of candidates’ onboarding, ensuring contractual governance compliance
- Providing forecast candidate readiness and provide regular updates to the Operations Team to ensure optimised service delivery
- Participating in regular stakeholder meetings and providing portfolio updates
- Navigating candidates at risk of withdrawing and providing timely updates to Operations Management and Talent Acquisition
- Advising on compliance waiver eligibility and coordinate applications when supported
- Carrying out ad-hoc tasks as required including inbox management, process improvement, and documentation
- Supporting candidates through Defence LMS systems, including access requests, troubleshooting and navigation issues
About You
- Ability to obtain a Baseline Security Clearance
- Demonstrated experience or relevant qualifications in business administration, data administration and/ or compliance
- Advanced skills in MS Office, including Excel and Word
- Possess excellent written and verbal communication skills
- High level administration and organisational skills
- Excellent customer service skills with the ability to solution and think outside the box
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we doings: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.
For more information about this job opening, or to have a confidential discussion, please email Vanessa at **********@serco-ap.com. Please be advised that all prospective applicants are required to submit an application and participate in our formal recruitment process.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
