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Form of workCare Advisor - Home Care Packages Intake
This role will play a key role in optimising HCP client numbers and funds utilisation for mecwacare’s HCP Program. The role will also be responsible for promoting and raising the profile of mecwacare’s HCP Program to the communities and potential stakeholders; promptly responding and answering potential client enquiries in a consistent way; attending first home visit with new clients; facilitating and coordinating sign-up for HCP with individual clients; and providing information about available services, explaining the costs associated with HCP and completing initial setup of services.
In addition, this position will be responsible for delivering presentations and networking with community groups.
As a leading not-for-profit organisation, mecwacare provides aged care, retirement living, disability services, community services, and in-home nursing, care, and support services to older Victorians or those with a disability. We care for a rapidly growing network of 20,000 people each week through our 2500 employees and 500 volunteers.
mecwacare team members are caring, accountable, responsible, and ethical. As an organisation based heavily on these very values, we are looking for new team members who possess these same values, as well as a passion for providing the very best care to people in need.
- Full Time Position
- Flexible Work arrangements
- Be part of a friendly supportive team
- Flexible location – You can choose to work out of Westmeadows or Malvern
- Generous Salary Packaging - Increase Your Take Home Pay
- Ongoing Training and Development
- Use of company vehicle
This role will play a key role in optimising HCP client numbers and funds utilisation for mecwacare’s HCP Program. The role will also be responsible for promoting and raising the profile of mecwacare’s HCP Program to the communities and potential stakeholders; promptly responding and answering potential client enquiries in a consistent way; attending first home visit with new clients; facilitating and coordinating sign-up for HCP with individual clients; and providing information about available services, explaining the costs associated with HCP and completing initial setup of services.
In addition, this position will be responsible for delivering presentations and networking with community groups.
What you bring:
- Tertiary qualifications in Social or Allied Health, Health Science, or Registered/Enrolled Nurses with current registration.
- Previous experience in the Aged Care Sector.
- Previous experience with effectively engaging with a diverse range of internal and external stakeholders.
- Advanced customer service skills (written and verbal) and strong negotiation skills.
- Well-developed prioritisation and organisational skills with the ability to meet deadlines.
- High level proficiency with the Microsoft Office suite including Word, Excel and Outlook.
- Excellent presentation skills especially to community groups.
- Current Victorian Driver’s License to allow the use of a company vehicle for work purposes.
- Previous experience in case management
- Thorough understanding of the fees and charges applicable to Home Care Packages
- Knowledge and understanding of Aged Care funding and legislation as it applies to Home Care Packages.
- Knowledge of My Aged Care service provider portal.
- Training and Development opportunities
- Access to a mecwacare vehicle
- Not for profit Salary packaging options
- Career Progression Opportunities
- Board Scholarships and Employee Awards
- Employee Assistance Program
As a leading not-for-profit organisation, mecwacare provides aged care, retirement living, disability services, community services, and in-home nursing, care, and support services to older Victorians or those with a disability. We care for a rapidly growing network of 20,000 people each week through our 2500 employees and 500 volunteers.
mecwacare team members are caring, accountable, responsible, and ethical. As an organisation based heavily on these very values, we are looking for new team members who possess these same values, as well as a passion for providing the very best care to people in need.
Please click on the APPLY button to submit your application.
