AddressAbout Us:
CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with three leading global insurers, CARe has a strong business model and further expansion opportunities on the horizon.
CARe is focussed on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.
Don't miss the opportunity to join Australia’s fastest growing, privately owned automotive repair network, CARe Automotive.
TheService Advisorat our Clayton Centre will be responsible for ensuring great customer service and that vehicles are pathed into production in a timely manner.
What we offer:
- Market Competitive pay.
- Monday paid lunches.
- Exposure to new tech and a new way of managing customer interactions.
- Site BBQs/ Social Events.
- On job training and support.
- Opportunity to be part of the growth story.
- Branded uniforms.
- Family business culture, we actually CARe.
About the role:
- Lead the Customer CARe function.
- Transcribe repair methods onto customer vehicles.
- Ensure correct process is being followed.
- Take phots and add notes into the CARe software package.
- Update system with missed damage.
- Liaise with assessor and resolve concerns related to damage prior to repairs being commenced.
- Coordinate initial steps of the out of scope process.
- Provide support planning and scheduling volume.
About You:
- Must have a team first attitude and willingness to learn.
- Need to have strong knowledge of the repair automotive industry and customer service. Experience within customer service leadership would be preferable.
- Desire to delight customers and ability to time manage.
- Problem solving skills.
- Must have permanent Australian working rights.
If you’d like to have a confidential discussion, you can contact Careers on m/0456 982 ***.
Check out our social media pages for further information
https://www.instagram.com/care_auto_group/
