Address
Form of work
SalaryAbout Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 3,900 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
About the role:
This position will see you working in the Western Region of Uniting AgeWell's network based out of our Kingsville office. You will be the key contact for clients and play an active role in supporting our Care workers maintaining day-to-day service delivery and coordination of client services including: scheduling, customer service, records management, monthly reporting and document control.
- Develop and maintain relationships with clients and/or their carers to ensure care needs are being provided
- Service plan development and ongoing reviews
- Initial engagement with perspective clients
- Annual review of existing client services
- Monitor and manage group email inboxes, incoming calls and walk in clients and community members
- Ensure that client finance information is managed in a timely and accurate manner
- Ensure that the administrative requirements of the program are maintained in accordance with Departmental and organisational requirements
About you:
You are passionate about what you do and want to make a difference in the lives of our clients, enhancing their self-esteem and empowering them to make choices.
This is the place for you if you:
- Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
- Experience and knowledge in Commonwealth Supported Home Care Packages
- Previous administrative and rostering/scheduling experience in community services
- Ability to manage multiple requests in a fast paced environment
- Experience within the aged care sector
- Thrive in a team and also appreciate the one to one interactions
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children card
- Current and ongoing flu and COVID-19 Vaccinations
- Australian working rights
- Ability to pass a national police clearance
Why choose Uniting AgeWell:
- Be a part of a values based organization
- Join one of Victoria's leading aged care providers in one of the fastest growing industries
- Work in your local community and make a difference to the lives of our clients
- Career pathways, education and training opportunities
- Benefits, including salary packaging
Make a positive difference in your community – apply now!
For more information please contact the Recruitment Team at ***********@unitingagewell.org
Only shortlisted candidates will be contacted. We look forward to hearing from you!
