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Form of work
SalaryAbout Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
About the role
This part time (Monday - Friday; 9 am - 3pm) position will see you working in the Hume Region of Uniting AgeWell's network based out of our Wangaratta office. Utilising your astute customer centric skillset, you will work closely with clients, families, and your team to provide high quality care services to our clients.
Key Responsibilities
- Service plan development and ongoing reviews
- Initial engagement with perspective clients
- Annual review of existing client services
- Monitor and managing group email inboxes, incoming calls and walk in clients and community members
- Ensure that client finance information is managed in a timely and accurate manner
- Ensure that the administrative requirements of the program are maintained in accordance with Departmental and organisational requirements
About you
You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home.
This is the place for you if you have:
- Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
- Ability to build rapport, develop and maintain relationships with clients and/or their carers to ensure care needs are being provided
- Excellent communication skills with a compassionate and empathetic approach to your work
- Ability to thrive in a fast paced and varied environment and have can easily multi-task between tasks
- Are highly organised with strong attention to detail, problem solving abilities and excellent time management
- Previous administrative experience in Community Services or the Aged Care Sector (desirable)
- Experience and knowledge in Commonwealth Supported Home Care Packages (desirable)
- Thrive in a team and also appreciate the one to one interactions
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care
- A current Working With Children’s card
- Current and required flu and COVID-19 Vaccinations
- Have Australian working rights
- Are able to pass a national police clearance and/or NDIS clearance
Why choose Uniting AgeWell
- Be a part of a values based organisation
- Join one of Victoria’s leading aged care providers in one of the fastest growing industries
- Work in your local community and make a difference to the lives of our clients
- Career pathways, education and training opportunities
- Benefits, including salary packaging and access to our Employee Assistance Program
How to apply
Be inspired and make a change with Uniting AgeWell. Submit your cover letter and resume. Applications close once a preferred candidate has been identified
For more information, please contact our Recruitment Team at ***********@unitingagewell.org
Job Reference # 13244
