Cargo Terminal Operations Controller

Hello. We're Virgin Australia. And we're back (in a big way).We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests and customers firmly at the heart of everything we do.We currently have an exciting opportunity for an experienced Cargo Terminal Operations Controller (Western Australia) to join the Virgin Australia Cargo division.As the Cargo Terminal Operations Controller, you will provide oversight to the Virgin Australia Cargo operation to drive safety, operational excellence, consistency, and innovation. You will actively engage with CTO vendors, cargo account customers, and suppliers to deliver first-class cargo operations and safe cargo revenue.In addition, you will form a critical link between the day-to-day cargo operation and the broader Virgin Australia Cargo Division. This will include influencing and contributing to the development and implementation of operating standards, SOPs, and initiatives as well as tracking mandatory training compliance in conjunction with the Cargo Standards.In addition, you will

• Ensure that all cargo processes and procedures as set out by governing bodies are met.
• Provide input on operational system changes to ensure systems align with real-world operations.
• Escalate operational system issues to the Cargo systems team and work as an SME on the ground providing information to assist with resolution.
• Facilitate meetings with CTOs / Vendors to ensure a clear and consistent flow of communication is maintained.
• Ensure all required operational reports are completed including safety and occurrence reports.
• Liaise with various airport departments and customer base to ensure all parties have a detailed understanding of relevant initiatives.

You'll be great for the role if you:

• 3-5 years of operational experience in air cargo or general cargo logistics leadership.
• Demonstrated experience with influencing, managing, and engaging with third-party vendors/stakeholders to deliver required safety and operational outcomes.
• Previous leadership experience in a multi-disciplined environment.
• A solid understanding of Security processes - both aviation and cargo security requirements (desirable)
• The ability to identify areas of improvement and recommend appropriate changes to process and procedures

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• 'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone winsWe're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply?We're ready to hear from you. Apply now.