Case Administrator

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.
Our Purpose
MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers. We are guided by our simple purpose: 'A Promise for Life'. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High. It's how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.
Our Strategy
Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.
With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.
The Role
The Claims team are there to help our customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.
We have two permanent roles available for a Case Administrator to join our close knit North Sydney based team. In this entry level role, you will provide administrative support to team members as well as internal and external stakeholders whilst working to meet agreed SLAs.
Your responsibilities will include:
Ongoing management of stable and mature claims;
Managing all correspondence, maintaining up to date case files and documentation;
Processing payments accurately and in a timely manner;
Working closely to meet all regulatory and compliance requirements;
Meeting both individual and team SLAs; and
Looking for opportunities to improve internal processes.
About You
With a strong customer service and administrative background, you have experience working in a highly collaborative environment. You are results driven with the ability to meet deadlines and prioritise your work. A strong communicator, both written and verbal, you enjoy building strong relationships and are looking to really make your mark!
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
work with a WGEA cited Employer of Choice for Gender Equality
enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.