AddressInCasa Aged Care and Community Services is a Perth-based, locally owned approved provider of in-home care for seniors who is committed to working in partnership with people of all ages and abilities to help them achieve their individual goals and dreams, remain connected to their communities, and enjoy their independence
About You
You have proven case-management skills, are highly motivated and passionate about delivering high quality person-centre care.
You will be case managing and playing a key role in all aspects of our client's care and will therefore need to be flexible and innovative with highly developed problem solving skills.
About the Role
InCasa is recruiting for a dynamic, organised, engaging Case Manager with a client centric focus to join our Team. This is a full time role, centrally located in Beaconsfield
With our core values being based around delivering high quality person-centred care we have a strong focus on quality not quantity.
To be successful in this role you will need to demonstrate an understanding of person-centre care, focusing on reablement and independence for your clients.
Key Responsibilities:
- Support and manage a case load of clients wishing to remain in their homes and living independently for longer.
- Working closely with clients and their families to develop detailed and person-centred care plans that deliver evidence-based outcomes.
- Deliver home care services whilst managing budgets and providing these services within funding limits.
- Screen and identify client care / clinical needs, solve issues with realistic, practicable solutions.
- Provide amazing service to our clients who are at the centre of everything we do.
- Liaise with multiple stakeholders (internal and external) in the interest of our clients.
- Demonstrate an understanding of Aged Care Quality Standards, legislation, and partnership programs.
- Ensure quality improvement is maintained and nurtured in all areas of service delivery.
- Building positive long-term relationships with clients, their families, allied health professionals and community support workers.
- Work with the InCasa’s broader team to ensure a high level of service is delivered to clients.
- Managing, monitoring, and reporting on client packages in line with the budgets that have been set.
- Proactively promote InCasa to potential clients and a wide range of referral partners.
- Demonstrated understanding of the guidelines of government funded Home Care Packages and the inclusions and exclusions framework.
Skills and Experience:
- Be driven to achieve the best customer service and experience for our clients and their families.
- Highly developed communication, organisation and problem-solving skills.
- Excellent assessment and documentation skills with high-level attention to detail.
- Previous experience in Aged Care Home Care Package Coordination or similar.
- Proficient in Microsoft Office software.
To be considered for this position, you will have/be:
- Minimum 2 years experience in case management within a home care/community setting.
- Excellent organisational, time management, problem solving and multi-tasking skills.
- High level of empathy and emotional intelligence to enable support to our clients and their choices.
- Confident computer skills including recording interactions, client updates and case notes.
- The ability to work well as part of a team and assist fellow team-members when the need arises plus the ability to operate autonomously.
- Strong decision making capabilities.
- Well-developed communication skills including interpersonal skills.
- A roadworthy and registered vehicle and current ‘C’ class driver’s licence.
