Address
Form of workThe Role:
- Work within a close and dynamic team to coordinate the delivery of our high standard of care to clients. Our intention is to meet and exceed client expectations and meet business requirements.
- Onboard new Home Care Package clients, as well as conducting regular care plan reviews in accordance with the clients changing needs.
- Communicate with staff and stakeholders regarding enquiries, referrals and follow ups via phone and email.
- Relationship building with clients and their families.
- Schedule services for new home care package clients: working closely with the Scheduling Team to assign services.
- Monitor Clients budgets.
- Enable our clients to lead fulfilling, independent lives through value focused relationships and quality support services.
About Home Care Assistance:
We are proud members of the Home Care Assistance team, internationally recognised as leaders in the Home Care Industry. Our Sunshine Coast office supports clients across Aged and NDIS from Beerburrum to Gympie and Surrounds.
Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in Live in care. We embrace a positive, balanced approach to ageing, centred on the evolving needs of older adults.
The ideal candidate will have the following:
- Qualifications in Community Services, Nursing or equivalent
- Understanding of the Aged Care Industry and experience with Home Care Packages.
- Outgoing and approachable, with a strong focus on achieving client trust and satisfaction.
- Ability to interpret and apply policies and procedures.
- Highly developed organisational, interpersonal & time management skills.
- Efficiency across multiple IT platforms
- Excellent verbal and written communication skills.
- Focus on and skill in managing complex relationships.
- Experience and empathy in dealing with people from a wide variety of backgrounds.
- The ability to effectively work and communicate with multidisciplinary teams to achieve client goals.
- Ambition to be part of a visionary future for aged care.
- Beerburrum to Gympie and surrounds.
Please note that the successful candidate will have the following:
- First-Aid Training Certificate less than three years old
- CPR training certificate less than twelve months old
- Confirmation of your accepted NDIS worker screening status
- Confirmation of your accepted Working with Children screening status
- Proof of Covid-19 Vaccination - minimum 2 vaccinations
- Valid Queensland Driver Licence
- Birth Certificate, Passport, or proof of your eligibility to work within Australia.
