Case Manager - Critical And Complex Complaints

Do work that mattersGroup Customer Relations (GCR) oversees complaint handling for the Commonwealth Bank Group and is the centre of excellence for managing customer feedback. We’re here to support the resolution of customer issues and to actively take carriage of matters that are sensitive or complex.Customers today have greater expectations of us, and when we fall short GCR helps to make things right.  We listen and respond to customer complaints – from the simple to the extremely complex using advanced investigation, problem-solving and negotiation skills to improve customer experience, deliver fair outcomes and repair relationships with empathy in a timely, fairly, ethical manner. As a Case Manager, you play a critical role in listening to customers, investigating complaints and putting things right where we have done wrong.See yourself in our teamYou will be joining a positive, enthusiastic and customer-oriented team with a strong sense of purpose and drive to enhance the financial wellbeing of our customers…
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