Senior Case Manager- Cio (Complex Investigations)

• Employment Type: Full time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 8 $118,883 - $133,948 (depending on experience) + 17% super + leave loading
• Location: Kensington, NSW (flexible hybrid work)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why your role matters:
The Conduct and Integrity Office (CIO) supports the UNSW Community to uphold honest and ethical behaviour. The CIO investigates and resolves serious complaints and wrongdoing at UNSW. As trusted advisors, we support educational efforts to prevent misconduct and wrongdoing and promote respect and integrity.

The Senior Case Manager plays a crucial role in managing and investigating some of the University’s most serious and complex cases. You’ll be working with a great team and will be at the forefront of managing and conducting complex investigations into public interest disclosures and other complex investigations such as fraud and sexual misconduct. You will have experience and expert knowledge in workplace investigations, procedural fairness, and the rules of evidence. You will have superior emotional intelligence and resilience, with exceptional interpersonal and communication skills with the ability to advise and communicate effectively.

As an investigator, on the job you will be required to have a working knowledge of the Public Interest Disclosures Act 2022 (NSW), Independent Commission Against Corruption Act 1998 (NSW, Fair Work Act 2009 (Cth) and willingness to learn and apply further acts as required/

The role reports to Mr Riley O’Keeffe, Manager, Disclosures & Complex Investigations and does not have any direct reports.

Responsibilities:

Core responsibilities for the role include (but are not limited to):

• Sound understanding of, and ability to apply, the University’s Codes of Conduct, policies and procedures related to complaints and allegations of misconduct.
• Case management of complaints and allegations of misconduct, particularly those of a serious nature. This involves collecting and interpreting evidence, interviewing, drafting correspondence, advising stakeholders, recommending outcomes, preparing reports, providing secretariat support for relevant committees, making inquiries, and maintaining up-to-date records and files in relation to each case.
• Interpreting and applying complex policy and procedures in relation to the management and investigation of complaints and allegations of misconduct and ensuring that UNSW meets its obligations under relevant national and international integrity frameworks, funding agreements, laws and regulations.
• Identifying specific or broader organisational issues which may warrant immediate remediation or further review and develop recommendations to address those issues.

Skills and Experience:

Core skills and experience for the role include (but are not limited to):

• A relevant tertiary qualification and substantial experience in case management of complex misconduct and/or complaints matters. Experience working in complex organisations such as tertiary sector, public service, or large corporate organisations would be ideal.
• Demonstrated advanced case management skills, including the proven ability to work in a high volume, process driven administrative environment with multiple deadlines requiring developed organisational skills to prioritise, meet deadlines, work accurately, pay attention to detail, engage multiple stakeholders and keep accurate and contemporaneous records.
• Demonstrated sound judgment and a superior level of emotional intelligence, especially in relation to dealing with sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
• Proven ability to exercise initiative, think conceptually and creatively, and to adopt an active and curiosity-driven forensic approach to problem-solving.
• Demonstrated competence and relevant experience in the analysis and application of regulatory and professional principles, resources and guidelines.
• Detailed knowledge of procedural fairness, the University’s codes, policies and procedures relating to complaints and allegations of misconduct and current national and international research and case findings.

Further details of the Responsibilities and Skills and Experience can be found in the Position Description linked below.

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible Working Options
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

To Apply: Please submit two separate documents:

1. your CV – This should contain your relevant or previous working experience;
2. a cover letter – This should express your interests in the role, outline why you are applying  and showcase how your skills and experience match the Skills and Experience section from the Position Description, providing one- two skills and experience you can bring to the team.

The closing date for applications is 11:55pm on 11 Thursday July – 11:59 PM
Please note: Any other documentation submitted as a part of the application process will not be considered. Sponsorship is not available for this role; valid Australian working rights are required on application.

Get in touch: Applications sent to either contact below will not be considered. You must apply using the ‘Apply Now’ button below.

If you have any questions specific to the role, please contact Mr Riley O’Keeffe, Manager, Disclosures & Complex Investigations at *********@unsw.edu.au, or
If you have any questions regarding the recruitment process, please contact Ms Katherine Molloy, Senior Talent Acquisition Consultant at ***************@unsw.edu.au.