AddressPrimary Details
Time Type: Full time
Worker Type: Employee
The Opportunity
Make a positive difference supporting our customers
Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times)
Permanent role with career development prospects
Your new role
This is an exciting opportunity to join us at QBE during a growth phase in our NSW Workers Compensation division, in both our Nominal Insurer and TMF business units.
As a Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.
The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.
The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.
Managing a portfolio of Workers Compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.
Key activities as a Case Manager include:
Effectively set expectations, communicate and educate injured workers and their employers
Work in partnership with the injured worker and their employer to manage their journey in returning to work
Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
Document and apply decision-making principles
Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes
We'll support you to build expertise and grow your career
Whether you have previous experience or you're new to the Workers Compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.
We're all about flexibility
From where you work to what you wear, we trust you to focus on delivering results. QBE's hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you'll need to attend the office regularly. After this, you'll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.
About you
You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.
You will also have:
Professional experience in a fast-paced, customer-centric environment
A high degree of influencing skills, partnered with strong written and verbal communication skills
A resilient approach to your work, maintaining a positive and optimistic response to all challenges
Excellent time management and prioritisation skills
A flexible and service-orientated approach
A keen willingness to learn with a proactive and positive attitude
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid working which blends working from home and in the office to enhance your work/life balance
Flexible leave options such as purchased leave, flexible leave and study leave to help you better balance your work and personal commitments
'Thriving at Our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks' gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE's Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status 2019 - 2022 & now Platinum Qualifying for Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Family Friendly Accredited Workplace 2021-2023
Join us
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience, and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personalities and perspectives to apply. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements, alternative work arrangements or you would like to connect with one of our networks such as QBE Pride or the QBE Reconciliation Action Plan (RAP) Committee please contact us at recruitment@qbe.com.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Recruitment Process
There are three short stages to the recruitment of this role:
- Application - it will take approximately 5 minutes to complete the application form where you will share your CV and answer some standard questions
- Text/Chat Interview - you will be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a phone or face to face interview) which should take about 20-25 minutes to complete
- Face to Face Interview - you will meet 2 of our leaders from Managed Fund Claims and get the opportunity to learn more about the role and what it's like to work at QBE. We want to meet you in person, and we are sure you feel the same way. This will be the final interview stage.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
