Case Manager/Care Coordinator

About Lakefield Care

Lakefield Care is committed to ensuring every NDIS Participant receives the highest level of respect and quality support.   

We pride ourselves on understanding that our Participants are not defined by their disability, but by their individual personalities, preferences, and lifestyles. By adopting a person-centred approach, we tailor our services to ensure that we help our Participants exceed their own specific goals. Our greatest accomplishment is to help our Participants achieve a goal that they were never aware of before we assisted them, but which once achieved, leads to profound fulfilment and satisfaction.  

About the role - 
We are seeking to recruit an experienced Case Manager/Care Coordinator who can communicate well with people of all backgrounds and approach every situation with care and compassion. 

Key responsibilities include:

Development and coordination of Individual Support Plans, rosters, budgets and other mandatory documentation in line with the NDIS:

• Building and maintaining strong relationships with the participants, family members and stakeholders to achieve their NDIS goals.
• Maintaining safe and healthy workplace by implementing and adhering to Workplace Health and Safety Procedures.
• Completing NDIS documentation such as Participant Care Plans and Risk Assessments etc.
• Face to face meetings and regular face-to-face contact with our Participants and team of Support Workers.
• Maintaining accurate records as per the NDIS Practice Standards, Quality and Safeguarding Framework.
• Managing, supporting and providing feedback to Support Workers.
• Re-organising work priorities to meet the needs of a fast-paced environment.
• Identify and assist with new Participant referrals.

Essential Criteria:

• Relevant experience in a social service environment e.g. case management and advocacy.
• Ability to build a rapport and develop ongoing professional relationship with our participants.
• University or tertiary qualifications in social work, psychology, community services, disability services or nursing.
• Organisational, administrative and time management skills.
• Must share the values of the company using person-centred and strength-based approaches.

Highly regarded Criteria:

• Experience with assisting Participants through their NDIS journey and a thorough knowledge of the NDIS.
• Ability to apply relevant policies and procedures in the workplace, includes WHS procedures and implementing continuous quality improvement tactics.
• Sound understanding of the NDIS Practice Standards, Quality and Safeguarding Framework.

You will need to obtain the following prior to employment:

• National Police Check
• Blue Card
• Drivers Licence
• NDIS Worker Screening Check
• First Aid & CPR Certificate
• COVID-19 vaccination (desirable) 

 If this is you, we would love to hear from you!