Address Be a part of a fast paced, dynamic and leading edge Local Government environment
Assist in the delivery of quality customer service to our community and internal departments.
We are seeking expressions of interest from passionate and driven individuals who are interested in helping to achieve strategic objectives for Alexandrina Council and community. You must also have flexibility to be available at short notice and be prepared to assist across the organisation at various locations as required.
Who we are:
We are a vibrant and forward-thinking organisation committed to creating a safe and thriving work environment. As a member of our Customer Experience team you will be committed to achieving "first point of contact" resolution for customers.
The role
As our Customer Experience Officer you'll be at the forefront of our customers in person or on the phone with their enquiries or assisting with their payments.
What you will be doing:
Receipting of money and banking
Inbound Call Centre operation
Rate enquiries
Dog registration processing
Assisting customers with facility and event bookings
Processing Section 7 and 187 Search requests
Other general administrative duties as required
Why you'll love working with us:
A positive and collaborative workplace culture where your ideas are valued
Opportunities for professional development and growth within the organisation
Fun - because work should be enjoyable!
What we're looking for:
If you have a customer service focussed working background with a genuine desire to support the needs of our community, we encourage you to submit your interest.
How to Apply:
Don't let someone else beat you to this opportunity!
Apply now and let's continue to create a more enjoyable workplace together!
Or call Amanda Fitton, Coordinator Customer Experience on 8555 7000.
Applications close at 9am, Tuesday 2 April 2024.
Please note: there is no guarantee of regular or ongoing hours in the engagement of these casual positions. Council are seeking candidates that are flexible in their availability as some engagements may be at short notice.
Alexandrina Council is committed to gender, cultural and linguistic diversity, and encourages applicants from all backgrounds.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process.
All personal information will be kept confidential in compliance with relevant privacy policies
