AddressAbout us
PACK & SEND has been providing services to businesses and consumers since 1993, and in March 2021, became part of the global Network of Mail Boxes Etc. Group, operating in over 50 countries with more than 2,800 locations.
The Opportunity
As a result of internal promotions, we are now seeking to appoint a positive & enthusiastic Casual Customer Service / Call Centre star to help our dynamic Customer Service team located in Moorebank, NSW. Experience is preferred, but your personality is more important.
What’s on Offer
- Work close to home - Moorebank, NSW
- Fun, friendly & supportive team
- 2 Days per week (Monday & Friday), 8:30am - 5:00pm
- Career growth and progression
About the Role
- Provide a first class ‘No Limits’ service experience for our franchise partners, corporate & household customers
- Positively engage with customers via phone or email, & ticketing system
- Respond to contacts from our many happy customers & resolve escalations & complaints
- Successfully prioritise incoming email and phone communications & multitask to efficiently deliver desired results within the required time frames
- Portray a professional, friendly image to positively reflect the Pack & Send brand to all internal and external customers
- Communicate in a confident and friendly manner to resolve all enquiries in an amicable manner
- Promote positive relationships with all callers, whilst diplomatically managing individual call times
- Aim to resolve all conflict situations, escalating to the Customer Service Manager only when necessary.
About You
- Experience in a Customer Service or Call Centre role preferred (not essential)
- Carrier or freight knowledge/background ideal (not essential)
- Must be proficient in MS Word, Excel and PowerPoint
- Positive, bright personality and a 'can-do' attitude
- Strong written and verbal communication skills and a warm, pleasant telephone manner
- Effective organisational skills, with the ability to prioritise, problem solve and multi-task
- A 'no limits' Customer Service philosophy and a keen work ethic
If you think you have what it takes to excel in this role, we would love to hear from you.
Due to the volume of applications we receive, only short-listed candidates will be contacted.
PACK & SEND is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age. NO AGENCIES PLEASE.
