Casual Floor Staff

TH7 BodyLabs is a privately owned and operated health and wellness facility. TH7 Body Labs utilises only the latest technology coupled with evidence-based research, to provide a service that accelerates recovery, improves performance and sleep patterns, increases mental clarity, and improves the overall quality of life.

TH7 BodyLabs exists to support our clients to become a better version of themselves. It’s a commitment born from the belief that the latest performance, recovery, and wellness therapies shouldn’t only be available to professional athletes. 

Purpose of Position

The purpose of the Educator position is to provide and assist in the coordination of the activities of TH7 Body Labs in accordance with the vision, mission, objectives, and policies to ensure the highest quality of services are delivered. 

The Educator role is to ensure that TH7 Body Labs maintains a strong corporate identity, a sense of common purpose, always ensures a clean and professional environment along with providing exceptional customer services to all our clients.

Duties and Responsibilities

Management:

• Welcome all clients at the beginning of their appointment, ensuring that all administration, waivers, and payments have been completed.
• Complete all front desk tasks as required including but not limited to; answering phones, making bookings or rescheduling bookings.
• Ensure clients are greeted in a timely manner and not left unattended in the reception area on arrival.
• Provide expert instruction on protocols and benefits of equipment to clients.
• Show clients around facilities explain benefits of equipment/protocol.
• Show clients into area where appointment is to take place, explain the process for the appointment.
• Supervise use of equipment as required.
• Undertake maintenance of equipment as required.
• Check and reply to social media client communication as required, and in line with Th7 BodyLabs guidelines.
• Complete administration tasks including but not limited to; signing up of new or renewal client’s memberships, upsell protocols and packages to new and existing clients.
• Promote referral programs with new and existing clients.
• Develop client recovery and wellness programs.
• Suggest, and promote, quality improvement processes.

Leadership:

• Ensure high levels of communication, teamwork, and knowledge sharing.
• Ensure compliance to contemporary Human Resource Management practices including Workplace Health and Safety, Equal Employment Opportunity, and Anti- Discrimination.
• Develop effective relationships, particularly with internal stakeholders to ensure effective communication, understanding and collaboration is achieved.
• Work alongside other team members and promote a collaborative work culture within the facility 

Education:

• Engage with learning modules and undergo initial training as a key communicator within the workplace 
• Participate in professional development including self-directed learning and required training.
• Demonstrate a high level of knowledge of occupational health & safety, and equal employment opportunity and comply with associated organisational policies.

Please note that the responsibilities outlined in this position description are not exhaustive, and only an indication of the work of the role TH7 Body Labs Pty Ltd can direct you to carry out duties which it considers are within your level of skill, competence, and training.

Key Internal Relationships

• Directors
• Management Team
• Employment Team

Key External Relationships

• Clients
• External Stakeholders
• Sports Clubs
• Service Providers

Qualifications, Experience and Skills 

Experience & Qualifications

• Relevant tertiary qualifications, or working towards them
• 1 year of industry experience desirable but not essential.
• Current first aid and CPR Certificate

• Ability to support the strategic and operational objectives of an active wellness business.
• Well-developed interpersonal skills with the ability to communicate effectively with people.
• Ability to function in a multi-disciplinary team and ability to function independently.
• Knowledge and understanding of quality improvement processes.
• Knowledge and skills in contemporary Human Resource Management practices including Workplace Health and Safety, Equal Employment Opportunity, and Anti-Discrimination.
• Knowledge of the protocols offered. Provide subject matter expertise or policy advice across a range of protocols or activities.

• Maintain professional standards of practice
• Practise within an evidence-based framework.
• Participate in ongoing professional development of self and others.