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Form of work28th March, 2024 The Infrastructure team is responsible for building and running the ecosystem that delivers services to all of our customers internally and externally. The Infrastructure team is responsible for managing cloud hosting services, desktop services, AV assets, corporate applications and IT procurement.
As a Casual Helpdesk Assistant, you will be the linchpin for supporting these services and directly responding to internal customer requests. We are interested in technology minded and customer service orientated people wanting to learn the latest technology and our business so they progress into other technology roles in our Tech team in the future . The Casual Helpdesk Assistant reports directly to the Infrastructure Officer.
Key Responsibilities Support and maintenance of desktop equipment and corporate infrastructure, including; computer hardware, software, systems, networks, audio visual equipment, printers, scanners and security systems Troubleshooting and fixing desktop equipment and infrastructure assets Responding and resolving service issues and requests within SLAs Providing technical support…
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