It Help Desk Assistant

Keen to make a genuine difference to peoples' lives and up-skilling on the latest cutting edge data tools?

Then Lime Intelligence is for you!

Join a team that empowers business to achieve their full potential by unlocking their data. 

We are looking for an energetic and customer service focused team member.  Someone who has excellent organisational skills, high attention to detail and a great customer service manner, with a genuine care and desire to build our Lime Tribe of customers.

This role will be responsible for coordinating our Lime Helpdesk Support tickets and ensuring our quality level of service to our customers continues to grow.  You would also be working with data for our airport customers; and processing their monthly airline reports using Lime's cutting-edge tools.  If you want to mix data administration, processing and start your data engineering or BI developer journey in a customer facing role, then hit the apply button!  Lets do this!

Ideal for a first or second step in your career and for someone who loves giving great customer experiences and working in a team of highly experienced data engineers and BI developers to learn and grow from. 

LIME OFFERS YOU:

• A fun and supportive work environment;
  
• Variety of customers across multiple industries;
  
• Plenty of up-skilling;
  
• Flexible working arrangements; and
  
• Great remuneration.
  

YOUR PERSONAL ATTRIBUTES:

• Self‐motivated and have an inquiring mind;
  
• High level of personal and professional integrity;
  
• Initiative and the ability to work autonomously, whilst being a team player;
  
• Look for solutions and not stop when faced with issues;
  
• Developing analytical thinking skills;
  
• Communication skills; and
  
• Good customer service skills.
  

If you are enthusiastic and keen to learn, then Lime is here to develop your skills and knowledge.  This is an ideal role for someone looking to build their career in IT and data analytics.

Your role at Lime Intelligence involves the following tasks:

• Actively monitor our Lime Helpdesk System (including allocating tickets to relevant team members and responding professionally to customers under supervision of Projects Manager);
  
• Contribute to the optimisation and continuous improvement of the way our Support Desk System & Processes are coordinated;
  
• Document and record your activities to enable a 'Lime Library' of solution offerings;
  
• Participate in general IT and help support the rest of the Lime team;
  
• Review processes and coordinate data cleansing activities as directed;
  
• Validate information and provide clean data back to the customer;
  
• Respond to customer queries;
  
• Learn how to run ELT and ETL processes and how business intelligence solutions operate;
  
• Work in a close team environment - working with Management, Systems, Aviation & ICT Digital Teams; and
  
• Support our Airport customers via data processing, ETL, cleansing & automation.
  

Ideally, we are looking for someone who is passionate about data and enjoys their work - and is looking for a long term appointment and career growth within Team Lime. This dedication can be rewarded in multiple ways such as flexibility in working hours and opportunities to take on higher roles, depending on your own drive & ambitions.

Lime Values:

• Reliability
  
• Genuine Care
  
• Commitment
  
• Collaboration
  
• Customer Focus
  
• Integrity
  
• Loyalty
  

Skills, Experience and Qualifications:

• Previous customer service experience (and wanting to expand into IT and data);
• 0-2 years of work experience
  
• Tertiary qualification in ICT, Computer Science, Mathematics, Statistics, Engineering or equivalent would be ideal (although not essential);
  
• Positive, can-do, problem-solving attitude;
  
• Self-starter with initiative to autonomously drive outcomes;
  
• Good interpersonal skills including demonstrated ability to work as an active member of a core team;
  
• Well-developed written and oral communication skills including an ability to communicate with customers at all levels;
  
• Strong focus on attention to detail while ensuring operational needs meet strategic objectives.