Casual Member Service Assistant - People's Choice, North/Central Suburbs

On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged to form Heritage and People’s Choice - Australia’s leading mutual banking organisation. 
We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice. 
About the role
As a Member Service Assistant, you will be the first point of contact for members when they visit our retail branch whether it’s to open an account, inquire about our products, or to manage their finances. You will be accountable for the effective delivery of superior customer service by anticipating member needs and making every interaction simple and effective.
Supporting our north central branch network from Adelaide CBD to Gawler and anywhere in between, this role is an excellent introduction to a career in banking with an opportunity to gain industry experience and exposure by working across our different branch locations in a flexible and supportive environment.
The hours
This is a casual on call position covering planned and unplanned leave and as such the hours will vary from week to week.
Our branches are open between 9.30am- 4.00pm weekdays as well as Saturday mornings. If you’re looking for flexibility in between university schedules, the school run or just want more work/life balance, this is the role for you!
It is essential that you can work at short notice and be flexible regarding working hours.
Please note that a successful applicant will be expected to attend up to 2 weeks of full-time training upon commencement in the role.
Here's what you can do for us
make it easy for our members to bank with us
support our members to use our digital services
prioritise and complete tasks accurately and efficiently
navigate multiple contemporary systems and software programs
be part of a team and contribute to a successful branch environment
About you
You are a people person who knows what it means to deliver great customer service, work in a team environment, and enjoy helping our members. Don’t worry if you haven’t worked in a bank before, we will provide comprehensive, training to ensure you thrive. 
Why you’ll love working here 
Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 
We offer a range of attractive benefits including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.  
When you come to work for us, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. 
The perks:  
Career progression opportunities 
Ongoing training, coaching and support 
Employee banking benefits and discounted insurances 
Paid volunteering days  
Access to our Employee Assistance Program for you and your immediate family members 
Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply' now and submit your application, including a cover letter and current resume. 
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.