AddressWould you like to help us make our world a safer place?
Right now somewhere around the world, someone’s most important assets are being monitored and protected by our Securitas Team. From maintaining a safe environment in supermarkets or monitoring alarms, through to protecting small business and construction projects, our Security Officers play an integral role in making people feel safe.
If you are passionate about safety, customer service, securing people, property and assets, working with systems, talking on the phone, and working with a diverse team we encourage you to apply.
About the Business
Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarised in three words: Integrity, Vigilance, and Helpfulness.
About the Role
Our client is seeking an experienced Mobile Patrol/Customer Service Officer to patrol and service a residential community located in Point Cook.
You will be responsible for community based security with an emphasis on exceptional customer service.
The successful applicant will work shifts from 20:00 to 04:00 with some 12 hour day and night shifts when required.
General Role Requirements/Responsibilities:
- Mobile patrolling to ensure the integrity and security of the site
- Observe and report on incidents
- Monitor and review of CCTV
- Responding to home/building alarms duress alarms, smoke alarms in specified time frame and report to Control Room
- Responding to resident queries and phone calls, and providing appropriate customer service advice
- Observing and reporting on activities on the site including traffic, vandalism and suspicious behaviour
- Taking appropriate action in line with SOPs
- Inputting records and information into the system
- Face to face customer service with residents
- Liaising with other internal and external stakeholders including police, local council, Control Room and technicians
- Checking gates and doors to ensure integrity and/or reporting faults
- Additional tasks as directed by the Security Manager
Skills, Experience and Requirements:
- Hold a current VIC Security licence
- Current First Aid Certificate (HLTAID011 and HLTAID010) and CPR Certificate (HLTAID009)
- Full Victorian Drivers Licence
- Maintain a clean and professional appearance at all times
- Excellent written and verbal communication and interpersonal skills
- Experience with computer software/systems i.e. Microsoft Suite, Visitor Sign in system etc
- Excellent organisational skills
- Positive attitude
- High attention to detail
- Proficient in working within a team environment and independently
- Excellent multi-tasking and customer service skills
- Ability to take initiative
- Experience with Alarm Panels advantageous
- Problem solving residential house alarms (training provided)
Benefits and perks:
- Casual Position
- Growth Opportunities
At Securitas, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
If you have the above criteria, please submit your application via the apply logo with your updated resume
ML: 691-257-70S
