Address Casual Hourly Rate: HEW 4 ($46.55 per hour + 11% superannuation)
Employment Type: Casual
Location: Waurn Ponds and Waterfront campuses
About the Role:
Are you an organised and diligent customer service professional with shift work experience in the hospitality, education, or administration sectors? Do you thrive on delivering first class customer service while working well under pressure juggling multiple tasks? Are you looking to work in a vibrant, student facing role where no 2 days are the same? Deakin Residential Services (DRS) are looking to expand their casual staff pool. As a Reception Officer, you will be required to work across a variety of shifts on a 24/7 roster at the Waurn Ponds and Waterfront campuses. The main shifts are 7.00am to 3.00pm, 3.00pm to 11.00pm and 11.00pm to 7.00am with the majority of shifts on weekends and nights. You will provide reception, administration and resident support for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service. It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.
This position reports to the Reception Coordinator, Geelong and will have strong relationships with other members of the reception team, whilst aiding other areas of DRS. Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.
The position does not have direct budget accountability or management of any staff however works autonomously during out of hours shifts acting as a first response to incidents.
Only applicants available to work across all shift patterns and days will be considered.
To be successful, you’ll have:
Proven successful ability to deliver high-quality customer service with experience in shift work.
Demonstrated ability to operate independently and effectively within a team environment.
High level administrative skills including the ability to plan, time manage and complete tasks.
High verbal and written communication skills, including need for confidentiality.
High interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people.
The ability to remain calm under pressure.
High level computer literacy with knowledge of the Microsoft suite and ability to learn new packages
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).
Your key responsibilities will be to:
Provide exceptional customer service to current and future residents, families, University staff and external contractors face to face, over the phone or via email.
Assist with general administration and reception duties which will include maintaining the resident housing management system.
First point of contact for any after-hours student interaction to assist in a professional manner or to refer them to the relevant personnel or information source.
Assist with general maintenance issues as required.
Be equipped to professional respond to any emergency situations, this may include acting as the Chief Fire Warden or First Aid Officer.
Coordinate bookings and delivery of services for short term accommodation customers.
Support other Deakin Residential Services areas as required.
Any other duties as directed, commensurate with the scope and classification of the position.
Additional Comments:
Work outside normal business hours may be required (nights, weekends, early mornings).
A Responsible Service of Alcohol (RSA) Certificate is mandatory for this position.
The role requires the incumbent to apply for and maintain a Working with Children Check.
About us:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Please submit your updated resume and 1 page cover letter. Applications for this position close on 5th of February 2024. Please contact Lisa Brozina at lisa.brozina@deakin.edu.au if you have any questions.
