Casual Reception Officer

Casual Hourly Rate: HEW 4 ($46.55 + superannuation)
Employment Type: Casual
Location: Warrnambool Campus
About the Role:
The primary purpose of the Casual Reception Officer is to provide reception, administration and program support services at the Warrnambool residential complex. This includes high-quality customer service to the current and future residents, families, university staff and external contractors. The position acts as a point of contact for residents and provides information pertaining to the residential community, events and activities. It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.
To be successful, you'll have:

• Relevant qualifications in office administration and customer service experience/training residential facilities within or outside the education sector.
• Proven successful ability to deliver high-quality customer service.
• Demonstrated experience in the provision of relevant and accurate administrative support to a range of staff.
• Demonstrated ability to operate independently and effectively within a team environment.
• Demonstrated ability to plan and implement activities, think critically and problem solve.
• Excellent computer literacy skills in order to use university based software programs to prepare relevant documentation.
• Knowledge of StarRez residential housing management system (desirable).
• The role requires the incumbent to apply and maintain a Working With Children Check.

Your key responsibilities will be to:

• Provide high-level customer service/reception responses to enquiries/requests and program support to staff and residents of Warrnambool residential complex, including after-hours incident response in liaison with security.
• Assist with the management of accurate and complete data within residential housing management system.
• Assist in the promotion and implementation of events/activities and programs associated with the development of a strong sense of residential community life.
• Assist other program support/administrative staff and Residential Services management team in the coordination of the residential volunteer program with regard to appropriate activities/functions for the residential complex.
• Perform a range of reception/administrative tasks associated with the overall operation of Warrnambool student residences.
• Ensure the implementation of all University policies that relate to the areas for which the position is responsible, in particular, those relating to occupational health and safety, risk management.
• Assist and support other Reception Officers, administrative staff and senior members of staff such as the General Manager and Reception Coordinator.
• The position reports to the Reception Coordinator and will have strong relationships with other members of the reception team whilst also having liaison with and providing assistance to the Campus Life Coordinator and other members of permanent staff.
• Regular ongoing formal and informal contact and interactions with residents is expected.
• Regular contact with Deakin Security is expected in order to facilitate incident responses.
• Regular liaison with other areas of the university will be required in order to assist with the provision of reception services.

About us:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia's economy.
Please submit your updated resume and 1 page cover letter. Applications for this position close on 16th Feb 2024.