AddressAre you our next Administration Superstar? Work in a friendly team environment surrounded by cats and dogs!
If you are a customer focused pet lover, with customer service & admin experience, Hanrob has the job for you. Be the face of our Pet Hotel located in Eaton, near Darwin International Airport as our Receptionist.
About Us
We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship Pet Hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
Our strong and proud history has enabled the business to grow to nine Pet Hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education through; inspiring the future of professional pet careers.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Role
We are looking for a Receptionist with outstanding customer service and communication skills, who loves animals and wants more than just a boring administration or customer service role. This role ensures customers feel nurtured and confident in our ability to care for their furry family members. Providing administration & reservations services to our guest's owners & support to our Pet Care team.
In the role you will be responsible for;
- Welcoming pets & their owners into the Pet Hotel delivering a 5-star experience.
- Checking our furry guests in and out.
- Managing the phones to take bookings and answer telephone enquiries.
- Drive retail sales via referencing products to suit pet owner needs.
- Running front-of-house reception and general administration duties, including data entry & payment processing.
- Providing excellent customer service and continually finding ways of improving the customer experience.
- Maintaining high quality guest services, including keeping owners up to date during their pet's stay.
This position is casual, averaging 20 - 22.5 hours per week from 6:30am to 12:30pm Monday to Friday. Additional hours available during peak holiday periods.
Please note that you must be available to work a rotating roster which includes weekends, as well as peak periods and school holidays (Christmas and Easter).
About You
To be successful in this role, you will be an administration/customer service professional who has:
- A bubbly personality and genuine love and affection for cats & dogs.
- 2 years' reception, administration or customer service experience, preferably in the animal, travel, reservations or tourism industry.
- Accurate administrative skills and strong attention to detail.
- Motivation to deliver amazing experiences to our customers.
- Excellent customer service & communication skills and a professional phone manner.
- Desire and skill to achieve positive outcomes for both customers and fellow team members.
- Ability to work calmly in a fast-paced environment by using exceptional time management and organisational skills.
- Good understanding of Microsoft Office and can easily adapt to new systems.
- A positive attitude and willingness to help others so that the whole team succeeds.
Additionally you will:
- Be committed to working safely, and following Standard Operating Procedures.
- Hold an Australian Drivers License and have own car to get to and from work (public transport is limited).
- Have unrestricted rights to work in Australia.
IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to being seated for basic reception and administrative work, the incumbent will be required to work in close proximity to cats and dogs, and on their feet for a portion of their day. They must be able to sit for prolonged periods, as well as stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals (up to 50kg) on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online in order to perform the inherent requirements of the role.
The Benefits
- Free onsite parking.
- Full training and support in a friendly team environment.
- Career progression opportunities with a national organisation.
- Employee Assistance Program.
- Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…
If you are energetic, customer focused, and want to work with a friendly, hardworking team of like-minded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next Administration superstar!
Please note: Candidates must have unrestricted work rights in Australia in order to be considered for this role. If you are on a Visa, please insert the details of any restrictions (e.g. hours per week, or 6 months with one employer) in your cover letter.
