Address
Form of workJoin a passionate and ethical team at LUSH Kotara!
The role
As a Sales Assistant, you will be the face of LUSH and help to spread the love of our products to each customer who walks in the door. Our customers come from all walks of life so you're always meeting someone new! Casuals can expect to receive varied numbers of hours week by week, adapting to the needs of the business.
LUSH Kotara are a team that are passionate about customer experience and strive to spread the ethics and values that LUSH withhold! We offer a safe and exciting working environment and full training that includes product knowledge, the customer experience cycle and respect at work. Our ideal candidate is enthusiastic and has a zest for delivering excellence in customer service. A team player that thrives in a fast paced work environment and is passionate about all things LUSH!
Core Responsibilities
- Having genuine enthusiasm when serving customers and displaying the highest level of LUSH customer service.
- Taking customers on interactive store tours and finding them the perfect products.
- Demonstrating products and creating experiences with customers.
- Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.
- Assisting with other stock or sales related tasks when needed - we work as a team!
Our Perfect Match
- Has customer service experience (preferred but not needed).
- Has flexible availability to meet the needs of the business.
- Is a genuine people-person, and loves to help others.
- Has a strong ethical compass and is passionate about our brand values.
- Is a fast learner and wants to soak up knowledge about all things LUSH!
Who are we?
LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.
We offer
- A fun and exciting work environment.
- Full training and a supportive learning culture.
- A progressive work environment that celebrates diversity.
- A generous discount on LUSH products keep you smelling and feeling fresh.
- A welcome pack of LUSH products and eco-friendly goodies.
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.
- Award wages plus Sunday penalty rates of 200%.
Applications
Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Please ensure all attachments are in PDF format. Applications close at midnight on Sunday 24th March 2024, so apply as soon as possible!
At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.
