Casual Travel Officer

- Competitive hourly rates between $47.55-$51.06 based on skills and experience
- Flexible, inclusive work environment with generous remuneration and benefits
- Location choices of Lismore or Gold Coast

About us

Southern Cross University is a dynamic, ambitious institution focussed on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

As part of the University’s Financial Services unit, Travel Services is a small and vibrant team, responsible for coordinating the extensive travel requirements for our staff and student groups. The Travel Officer provides advice and manages bookings to support the University’s travel arrangements. Your core responsibilities will include:

• Provide quotes for travel and determine effective and compliant domestic and international itineraries for staff, student, guest and group bookings using our internal travel systems.
• Provide advice on travel related policy and procedures, including insurance cover and emergency arrangements.
• Monitor travel approvals in the travel request system ensuring timelines are sufficient to enable booking processes to be completed once final approval has been given.
• Monitor Emergency alerts during business hours and follow correct procedures to mitigate risk for University travel, assisting with emergency assistance when needed at the direction of the Manager, Travel Services.
• Provide advice on visa requirements for international travel, process visa applications and conduct passport checks for travellers.

About you

You are an experienced travel consultant or officer with a background in travel bookings. With strong organisational skills you will have a proven track record in excellence in client service. More specifically, you will have:

• A relevant qualification at Certificate level, or two years travel industry experience.
• Excellent time management skills and the proven ability to contribute to a successful team environment.
• Strong communication and interpersonal skills with a commitment to excellence in customer service, and
• Demonstrated computing skills including experience in travel booking systems with excellent attention to detail.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the ‘About you’ section within this advertisement by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting ****@scu.edu.au.

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with unrestricted work rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Further information Additional information is available by contacting:
Name: Ms Michelle Windeyer, Manager, Travel Services
Phone: 0447 902 ***
Email: ***************@scu.edu.au

This position has no close date. Expressions of interest will be accepted until the position is filled. For this reason, we recommend that you register your interest as soon as possible. Expressions of Interest must be submitted through the online portal.

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.

Use the position description link below to access further information about the selection criteria for this role. You will need to submit complete responses to the selection criteria with your application, including providing examples where relevant. Please prepare these and submit each response when prompted in your online application submission.