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SalaryDo you have what it takes to be a world-class Virtual Receptionist working remotely from your home office on the Sunshine Coast?
OfficeHQ is a global multi-award winning company with a great culture, you may have already spoken to one of our Receptionists at OfficeHQ without realizing it. We handle calls on behalf of hundreds of thousands of businesses, providing that all-important human contact for customers. Our telephone answering service, includes messaging and appointment scheduling, all built and delivered on a cloud-based platform serving clients globally.
We provide our clients with the professional image of a true receptionist experience, no more answering machines or unreliable voice mails. We keep costs to a minimum and save our clients time and money. As one of our Virtual Receptionists you will be a vital cog in the OfficeHQ model. Not only will you represent OfficeHQ to our clients, you will be representing those clients too.
An exciting opportunity exists to join us working from the comfort of your home office.
Due to further expansion we are currently seeking 20 casual Receptionists to Work from Home with onboarding to commence on 8th March 2024 - training will then take place in our Maroochydore office for 10 business days from 8.30am to 5.00pm.
We operate 7 days a week, 24 hours a day. We will post available hours 2 weeks out and you will have the opportunity to put your name in for those shifts. We have plenty of work to offer, so a great time to join our company and choose when you want to Work from Home.
What you will be doing
- Professionally handling inbound calls for our clients
- Promptly and efficiently taking and relaying messages to clients, whilst providing a positive firm image of the company.
- Offering a warm phone presence, generally smiling and being friendly and helpful.
- Whilst always being aligned to our culture and company values
To be considered for this role you must possess the following attributes:
- Someone with prior experience working in a busy contact centre or receptionist setting, such as medical reception, would be highly regarded.
- Excellent speaking voice and telephone manner, common sense (and lots of it!) A sense of humour and a resilient nature always helps.
- Intermediate to advanced PC skills and experience with online technologies eg Office 365, Microsoft Team's and eLearning platforms, is essential.
- Minimum typing speed of 50 wpm.
- Attention to detail and accuracy (sound spelling skills).
- Desire for ongoing learning.
- Adapt and adjust to changing work environments.
- Reliable team player with a helpful and positive attitude.
- Take pride in the quality of your work in providing a positive client experience.
What you will need.
Home Office Environment
- Safe, quiet and private designated workspace (desk or table), free of distractions
- Designated office chair
- Adequate lighting
Equipment Requirements
- Operating System: Minimum Windows 11 or Mac Big Sur
- Browser: Up to date version of Google Chrome
- CPU Specifications: Intel i5 or Ryzen 5
- RAM: 8GB
- Monitor Specification: Minimum screen size of 19 inches diagonally
- Screen Resolution: Minimum 1920 x 1080
- Headset: headset and USB adaptor supplied by the company.
NBN Requirements
- Home standard NBN is minimum requirement - see link for further information https://www.nbnco.com.au/learn/speed#home-standard
- Hard wired connection to your modem/router
What we will provide
- Hourly rate of $31.09 plus discretionary incentives and penalty rates for afterhours and weekend work. Additional 11% superannuation applies
- Two weeks paid (full time) comprehensive induction training
- In times of need - access to our Employee Assistance Program
- Ongoing coaching and development
- Monthly one on ones
- Quarterly team meetings
- Social events
If you feel that you have these attributes please do get in touch, we'd love to hear from you.
Applicants must live on the Sunshine Coast and applications must be accompanied by a separate cover letter.
