Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?We are currently seeking enthusiastic and motivated Catering Operations Coordinator's to join our Sydney Airport team on a full-time basis to assist with the processing of customer orders and flight data changes for all airline customers.More about this role:This role performs the core day-to-day functions of the Catering Operations team and ensures smooth & accurate data entry and communications between the various internal & external customers.In a nutshell, your main responsibilities are:
- Coordinate all customer service needs within the ‘Day of Op’s’ window, effectively acting as the information conduit between the customers and the dnata Catering Operations teams nationally.
- Processing all customer orders for Pax (passenger) numbers and Special Meal requirements.
- Managing and communicating flight and aircraft changes to ensure operations teams have up to date information.
- Assists with improvements in processes to increase effectiveness & efficiency of the department.
- Work with the dnata ‘Operations Performance’ team to ensure customer Key Performance Indicator’s (KPI’s) are understood and performance against targets is measured.
- Works closely with the ‘Billing & Accounts Receivable’ team to ensure accurate data is provided through dnata internal & customer owned systems for reconciliation with customer Accounts Payable processes.
- Assists with the processing of ad-hoc customer orders when required.
- Participate in daily team meetings with internal & external customers as required.
- Carry out additional duties as may be reasonably requested by Senior Management.
- Excellent communication and people skills.
- Available over a 24/7 cycle.
- Excellent written and verbal communications skills.
- Strong problem-solving skills.
- Demonstrates strong organizational / time management skills.
- Ability to recognize & reprioritize requirements based on changing conditions.
- Ability to handle challenging situations.
- Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment.
- Experience with ERP systems and data entry would be highly considered.
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.