Central Operations Manager

Southern Cross Motel Group is seeking an experienced Manager whose role will be to Lead and Manage our Central Operations Team based in our Eight Mile Plans office. Southern Cross Motel Group owns and operates Regional Motels in throughout Regional Queensland, New South Wales and Northern Territory. 

The primary focus of the role is to Lead and Manage our key Central Operations including 

• Central Reservations Contact Centre & Team
• Manage our Customer Service and First Impressions 
• Yield Management and Revenue Maximisation
• Management and Development of Key Strategic Partnerships 
• Digital Marketing & Social Media
• Marketing and Brand Development 
• Internal Communcation and Stakeholder Engagement  
• Business Analytics 
• Business Performance Management including Auditing of Daily and Weekly Performance 
• Monthly Stakeholder Reporting
• Onboarding New Investments and Properties 
• Special Projects 

The areas of responsibility for this role are broad and thus requires a person who is mature, flexible and proactive. The ideal candidate must be be self sufficient, demonstrate strong Leadership and Management skills and have a skills to improve an established and successful business model, and have a commitment to build a strong customer service focused team. 

This is a hands-on role with a small team of Direct Reports and reports directly to the CEO.  

WHAT YOU NEED

• Leadership skills and experience.
• Experience in Managing Teams and Staff.
• Experience in Hotel/Motel Industry 
• Experience in a Inbound Call Centre Environment 
• Outstanding customer service, communication and people skills
• Knowledge of motel industry environment or proven ability to quickly learn & adapt as required.
• Working Experience with Reservations Systems
• Demonstrated knowledge and experience in managing online travel agents and all associated systems.
• High level skills in IT including search engine optimisation and managing complex online systems
• Marketing knowledge including a good understanding of Social Media and Digital Marketing  
• Creativity, problem-solving and can-do attitude

WHAT'S IN IT FOR YOU?

• Opportunity to lead a small team
• The chance to join a group that has grown significantly over the past 5 years that is going into a new phase of growth
• A personal and professional challenge
• Contribute to a company that is building a significant brand presence
• Work in an ethical and responsible work culture
• Opportunity to be creative and innovative
• Attractive salary package

To apply for your cover letter and CV to **********@southerncrossmotelgroup.com.au