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Form of workAbout the Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Centre Services Officer. This role is based in two dynamic environments, providing both public library, and Queensland Government Agency Office services. The successful candidate will play a crucial role in delivering exceptional customer service experiences to patrons and clients alike.
This role is casual.
Reporting to the Library Delivery Supervisor, you will be:
- Providing friendly, efficient, and knowledgeable assistance to library patrons, and clients of the Queensland Government Agency Office. Addressing inquiries, providing guidance, and ensuring a positive customer experience.
- Assisting clients with government-related inquiries, forms, and applications, ensuring compliance with relevant regulations and procedures.
- Providing accurate information on library resources, services, programs, and events, as well as government services and initiatives.
- Providing a timely, effective, and accurate level of service including financial records, documentation, record-keeping, transactions, reporting and banking and reconciliation activities.
About yourself
The successful applicant will:
- be flexible, adaptable and open to changing work environments;
- possess strong time management skills and the ability to complete allocated tasks while working within a team;
- have a Working with Children Blue Card or be able to obtain one;
- have a demonstrated high level of customer service skills; and
- have a high attention to detail and strong communication skills.
The benefits working for WDRC:
Flexible working hours
Generous uniform allowance
Access to Corporate Health Plan
Take care of yourself and join a health plan to improve life.
Health & Wellbeing program and Mental Health Support
Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.
Access to free Employee Assistance Program & confidential counselling
Reach out to someone confidentially if you are experiencing any concerns or problems.
Allowances Available (if applicable)
Allowances such as Locality Allowance may be applicable to your position.
Job security in a local government position
Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership.
Living & Working in the Western Downs:
Experience Western Downs
If you enjoy working with people and have a passion for providing excellent customer service to support our community, this role is for you. TOGETHER WE MAKE A REAL DIFFERENCE.
Applications close at 5:00pm AEST on Thursday 28 March 2024.
Additional Information
The recruitment process may include candidates completing a pre-employment health declaration and you may be required to undergo a pre-employment medical including drug and alcohol testing.
Western Downs Regional Council reserves the right to close or withdraw vacancies before the advertised closing date without prior notice.
