At MAX, we're heading in a new direction. A direction that's all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions.While you're making a difference, we'll help you grow your career in a collaborative environment where you can be yourself. Together, we believe anything is possible. Game to join us?What you'll doWe are looking for a Service Support Officer in a hybrid role at our Eight Mile Plains Office. The purpose of this role is to assist venues with their day-to-day operations in line with our MAX procedures. You will be re-connecting gaming venues and machines to our network, diagnosing and rectifying faults over the phone and coordinating third parties to provide field support. Further, you'll ensure that every call is handled efficiently, and you'll provide outstanding customer service.What you'll bring
- Great Customer Service, Communication and Organisation skills
- Attention to detail
- Intermediate knowledge of MS Office
- Experience in the Gaming/Wagering industry, particularly the use of monitoring software (desirable)
- An understanding of current Gaming legislation, paperwork, and processes (desirable)
What you'll get- The flexibility of our fully enabled hybrid working model with team anchor days.
- A variety of leave types including bonus leave, cultural leave, volunteer leave, flexi leave and 18 weeks' parental leave for all new parents
- Social clubs, live sport and racing action everywhere you look, staff competitions, awards, and free tickets to events
- Organised motivational, educational, and informative speakers and sessions
- Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP)
- A dedicated learning platform with cutting edge modules designed to help you consistently upskill and perform at your peak
- Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
About UsTabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
Next StepsApply today by clicking the appropriate link.We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.
Ready to apply?First Name (required) 44b7e8a4Last Name (required) 81f5964eEmail (required) ef801084Apply Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Recommended JobsHM - Carmel Dowdle Talent Acquisition - Michael MacaluaAs a member of our Investigations team, you'll be working as a Senior Investigation Analyst playing a crucial role in ensuring data accuracy, completeness, and timeliness for our analytical reporting and investigation insightsAs a Senior OB Operator you will demonstrate high-level operational knowledge and provide leadership, direction and effective communication to the OB teamIn this fast paced role you will be responsible for monitoring and maintaining all live transmission requirements. We are looking for someone with an eye for detail and who is calm under pressure.Our Senior Manager in Corporate Testing & Monitoring plays a crucial role within Tabcorp's Line 2 Risk Function. Responsible for managing stakeholders, a team and the control assurance and Internal AuditAre you someone is able to think quickly on their feet? As well as having strong organisational and planning skills? This could be the role for you..Sign up for Job AlertsFor more information on how we handle your personal information, please see our .First Name (required) a9a8fe90Last Name (required) 8cff7371Email (required) ce2261b1Job Alert 47e3af12Categories f81bbaf2 Categories 43b85837Employment Type 49151f8a Employment Type 0827c131Locations b31b88c5 Locations 20e22beaSend Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Stay up to DateWe acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.
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