Chief Digital Officer

• Highly rewarding opportunity to utilise your digital skills and make a genuine impact on the lives of 8 million people every day!
• Ongoing employment - Home office located in Haymarket with hybrid working arrangements available
• Senior Executive Band 2 role - Total remuneration range: $320,991 to $357,145 commensurate with experience

An information session will be held via Microsoft Teams with Greg Wells - Service NSW Chief Executive Officer on Monday 25 March 2024 from 1:30pm-2:15pm AEST which will be a fantastic opportunity for you to learn more about the role. Please click the link here to view the Microsoft Teams link to join the information session.

Join us in shaping the Future of Digital Service Delivery!

Is it time for a change? A change that we can guarantee you would look back on as a challenge, as highly rewarding, as leaving a legacy and a major highlight in your digital career you will be proud of?

Service NSW (SNSW) is seeking a visionary Chief Digital Officer to lead our world-class, customer centric service delivery organisation. As the spearhead of innovation and digital evolution, this role offers a unique opportunity to enhance the way the community access, experience and interact with government services.

Reporting to the Chief Executive Officer, you will play a pivotal role providing supportive and strategic direction across diverse portfolios of Service NSW Products achieving objectives for the organisation and NSW Government. Most importantly you will ensure an organisational culture which embraces change and innovation, drives continuous development and improvement to enhance key operational functions of digital delivery.

SNSW is a truly unique organisation which will allow you to engage with every corner of the NSW Community where you will have the support to develop innovative solutions that ensure the NSW government is seen as a trusted entity that delivers innovative, customer focused and intuitive solutions to everyday needs.

Why this role is for you?

• Drive innovation and product development: Deliver the next phase of Service NSW's evolution designing and developing the technical roadmap that enhances customer experience.
• Digital operations: 80% of Service NSW's demand is digital and you will oversee our robust digital operations ensuring everything runs smoothly improving the everyday lives of the community.
• Inspirational leadership: Inspire and create a culture of agility, innovation, and collaboration. Support and motivate teams, scaling as needed, bringing them along on the journey to new ways of working and aligning the function to the overall vision.
• Join a like-minded senior team: Terrific opportunity to work with other passionate and committed individuals, working towards the same vision and purpose for a positive future for the state of NSW.

For more information on the role and its accountabilities, click here to view the role description.

Does this sound like you?

This is a fantastic opportunity for a senior executive with extensive ideas about the role of technology in transforming Government services and is looking for a challenge building some of the most important platforms in the country.

To be successful in this role, you will have a passion for innovation, problem-solving and the ability to navigate complexities to drive forward-thinking solutions. You will have a proven record of accomplishment in crafting and executing digital strategies, transforming cultures, and enabling change.

Your technical background, exceptional communication and stakeholder management skills will be highly desired to effectively bring stakeholders together and work towards our digital customer vision.

About us

Service NSW (SNSW) is an agency within DCS (Department of Customer Service) and is a one-stop shop of solutions that offer simpler and faster access to government transactions through their digital channels, a 24/7 phone service, and an expanding network of service centres.

SNSW partners with over 50 government and non-government agencies to offer over 1,200 NSW Government services such as the Cost- of- Living program, Active and Creative Kids, drivers' licences, vehicle registration renewals, applications for birth certificates, Seniors Cards, Housing NSW payments, fines, contractor licences and many more.

Understand more about Service NSW here, for enquiries regarding this position, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition at ***************@customerservice.nsw.gov.au.

Closing date: Monday 1 April 2024 (9:59am).

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition at ***************@customerservice.nsw.gov.au or 8522 7956.