Chocolate Café Manager

About Max Brenner

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 25 stores and counting, we have built an international footprint across both the Australian and New Zealand markets.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our Queen Victoria, Melbourne CBD Max Team as a Chocolate Café Manager!

About The Role

In the role of Chocolate Café Manager at Max Brenner, a day in your life will include: 

• Manage the execution of our daily operations and running of the store including store cleanliness and presentation
• Manage the planning and execution of the store including but not limited to rosters and marketing promotions
• Lead by example and drive our Team Members to deliver memorable guest service and experience 
• Manage our people related tasks including recruitment, training and development, coaching, feedback and performance management
• Deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses
• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued
• Ensure all Max Brenner golden standards are upheld at all times
• Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard
• Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard
• Complete in-house training to keep you up to date 

About You

To be successful in the role of Chocolate Café Manager at Max Brenner, you will have: 

• Previous management experience of minimum 2 years is essential 
• Previous hospitality or retail experience is essential
• Exceptional customer service skills 
• Ability to lead and effectively communicate with a team 
• Energetic, positive and guest focused with can-do attitude
• Passion for hospitality and love the energy that the industry brings
• Enjoy creating memorable experiences for all our guests
• Driven to provide exceptional guest service at all times 
• Ability to work well collaboratively as part of a team

Why Max Brenner?

• Flexible working hours to suit your lifestyle and/or study schedule 
• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store 
• 40% employee discount offered on all Max Brenner products (conditions apply) 
• Awesome employee benefits and discounts with Samsung, Bupa, Fitness First and many more!
• Incentive scheme on offer for all management staff 
• You will be provided with your own Max Brenner apron 
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members 
• Vibrant and fun environment where we celebrate our people and promote from within 
• Gain skills, experiences and friendships that will last a lifetime! 

This is an exciting time to become a part of the Max Brenner family – apply today and check us out at www.maxbrenner.com.au to learn more about who we are. 

Please note, only shortlisted candidates will be contacted.