Claims Administrator

MLC Life Insurance. We have been protecting the lives of Australians forover 130 years. We respect the role we play in providing peace of mind for ourcustomers, and we never lose sight of it.

MLC Life Insurance is one of Australia?s leading life insurancespecialists and a member of the Nippon Life Insurance Group, one of the world?sleading insurers. We are guided by our simple purpose: ?A Promise forLife?. We provide over 1.5 millionAustralians with reassurance that they and their loved ones will be supportedwhen they need it most. It?s a promise that provides peace of mind and helpsthem sleep at night.

Our purpose is supported by Our Values of DoWhat?s Right, Deliver Together, Make it Simple, Own it and Aim High. It?show we work together and behave every day in every interaction with ourcustomers and each other that defines who we are.

Our strategy puts our customers at the centre of our ambition to beAustralia?s leading and most trusted life insurer. It is through thecommitment, energy and talent of everyone at MLC Life Insurance, workingtogether, that we make a positive contribution to the lives of our customers.To support all at MLC Life Insurance to be at their best every day, we offer aflexible work environment centred on development, wellbeing, recognition andcontribution.

With more than 1,600 people nationally, we believe our success is builton the unique contribution of our people. Diversity and Inclusion is core towhat we believe in and who we are. We aspire for everyone at MLC Life Insuranceto feel valued and respected for who they are.

This is a 12 month fixed term contractfor a maternity cover. The role would be a great opportunity for someone lookingto jump start their careers in the life insurance sector.

You will form part of the Claims teamand will be responsible for supporting our Claims Consultants in a range ofadministrative duties from providing documentation and clerical support, toproviding follow up and assisting our claimants in any ad hocrequirements.

Your responsibilities include but arenot limited to:

• Meetagreed service standards
• Meetagreed quality targets on work completed (including, but not limited to,telephony, administration and data integrity)
• Claimform requests
• NewClaims registration and correspondence
• Completingclaim follow ups for outstanding information eg. Medical reports, etc
• Paymentof invoices, and claim payments as required
• Mailclassification and allocation
• Keyphone contact for claims queries
• Letterand correspondence creation
• Reconciliations
• Generalhousekeeping activities
• Reinsurancereporting as required

• A strongcustomer excellence focus
• The abilityto pick up on systems and product knowledge
• Thewillingness to work as a team player
• Strongcommunication skills, both written and verbal
• A keeninterest in understanding the claims administration process within the lifeinsurance sector
• Attentionto detail & accuracy

At MLC Life Insurance, you will have theopportunity to:

• workwith a WGEA cited Employer of Choice for Gender Equality
• enjoy flexible work options and an inclusiveenvironment where everyone is respected and valued for who they are and theirunique contribution
• embrace a culture of customer centricity and anambition to be Australia?s leading, most trusted Life Insurer
• access CircleInParental Support - an online support resource for our working parents
• access a range of benefits includingcompetitive salary, lifestyle leave, two days volunteer leave every year,recognition of service milestones; and
• wellnessand lifestyle offerings including access to Uprise? our Digital Wellbeing Program, as well as discounts on a variety oflifestyle and entertainment products and services.

Should anapplicant be the preferred candidate, background checks (including FederalPolice Checks, Employment checks, ASIC banned and disqualified persons andBankruptcy checks) will be completed prior to the candidate's employment beingconfirmed. The outcomes of the background checks do not automatically barcandidates, however they will be assessed against the inherent requirements ofthe position.