AddressYour key responsibilities will include:
- Processing customer claims, payment requirements and providing specific information in response to enquiries.
- Maintaining up-to-date knowledge of fund products, processes, services, and rules.
- Promoting TUH products/services and managing enquiries in plain language across a number of mediums including face-to-face contact and telephone conversations.
- Providing relevant oral and written communication to all customers and employees of TUH.
- Collaborating with other team members to exchange up to date information and distribute workload.
High level data input and customer service experience is essential to achieve in this role. You will have several years’ experience within a fast paced claims role, and exceptional verbal and written communication skills.
Prior experience within the Private Health Industry will be looked upon favourably.
About TUH
Join TUH, a trusted health fund boasting a 91% member satisfaction rate and recently crowned in 2023 "Best Private Health Insurer" in the prestigious Roy Morgan Customer Satisfaction Awards 2022. This remarkable achievement stands as a testament to the collective dedication, hard work of our team and the genuine trust and satisfaction of our valued members. As a leading private health fund, TUH serves the education and union communities, delivering exceptional customer service, prioritising the well-being of our members and employees, and offering competitive value for money products. Our values guide us to care, create possibilities, and pursue excellence, fostering a transformative journey. Be part of our engaged community where members are at the heart of everything we do, reflecting our commitment to providing the best healthcare coverage and support.
Benefits of working at TUH
Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.
While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:
- Innovative Flexible & Hybrid working arrangements
- Impactful Workplace Giving Program
- Free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
- Proudly White Ribbon accredited to create a safer workplace and put an end to violence against women
- Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
- Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.
To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. The application period will close on Sunday 4th February 2024.
To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks.
TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.
Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.
Additional information
- Assess health insurance claims including hospital, ancillary and medical
- Genuine flexibility with Hybrid WFH & Office arrangements
- Be a part of a highly engaged team in an organisation that is invested in YOU!
