Claims Consultant

Case Manager- Motor accident injury claims | NT – Darwin

Our team provides claims services for Compulsory Third Party (CTP) insurance. CTP provides cover for personal injuries sustained in a motor vehicle accident. You will be directly improving our claimant’s lives and well-being and be helping people who are experiencing challenging times. A truly rewarding opportunity to help people in need.

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

What if you could put the customer at the heart of everything you do?

In joining TIO, you will have a real opportunity to grow your career, balance your lifestyle and work for an organisation that is truly focused on its people and the community it supports.

We are looking for a self-motivated and committed professional who is looking to utilise their customer service skills and experience to contribute to the success of our team! You will demonstrate strong problem solving skills and strive to meet our customer’s expectations by ensuring a professional and courteous experience is delivered to each and every customer

You'll be responsible for:

• Achieving established targets as per the Motor Accidents Compensation (MAC) Services Contract
• Processing all incoming CTP insurance claims in accordance with legislative requirements
• Provide timely and effective responses to customer enquiries,
• Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
• Deliver consistent and appropriate high level of customer service at all touch points

Important to your success:

• Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
• Technical knowledge of relevant lines of insurance and associated legislation.
• Excellent verbal and written communication skills,
• Proactive approaches to problem solving with strong decision-making capabilities.
• Ability to recognise, avert, manage and escalate conflicts
• High attention to detail by completing tasks with thoroughness and accuracy
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

What's on offer?

• Work on a single portfolio of claims where you will have stability
• Learning is not left to chance – you’ll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
• We value integrity, discretion and doing what’s right for the customer over KPIs and strict process
• What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you’re able to take care of your personal life