Address SENIOR CLAIMS REMEDIATION PROCESS IMPROVEMENT ANALYST - CUSTOMER & OPERATIONS | ADELAIDE, SA At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone. You'll be responsible for:
Undertaking research of process gaps, business risks and identifying control weaknesses and developing recommendations tor resolution or development and implementation of solutions as that contribute to the effective management of claims and reduce compliance risk. Communicating regularly with claims leadership team on initiatives and upcoming changes. Actively working with management to understand operations requirements and translate these into definable IT and procedural objectives. Delivering projects within Allianz project management methodology and establishing budgets. Determining project scope, preparation of relevant project documentation and obtaining stakeholder engagement and approval as required. About you: Tertiary and/or Industry-specific qualifications Significant experience in an insurance operations role, gaining through claims process knowledge and project management experience for a complex, matrixed general insurance organisation. Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgment and solutions. Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools. Excellent verbal and written communication skills, capable of communicating complex information with audiences at all levels with clarity, impact, and influence. What's on offer: Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes. A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work. An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development. insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being. Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme. The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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