AddressWith more than 200,000 members we’ve been a part of the Tasmanian community for 100 years – we're Tasmania’s shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state’s number one brand we’re here to support our members by helping them enjoy life, giving them a helping hand and making their money go further. Your Team: We’re looking for enthusiastic and reliable customer service superstars to fill vacancies within our Claims Contact Centre based in Hobart. You’ll be resilient, empathetic and have a passion for providing exceptional experiences to our valued members as you will be responsible for inbound calls/outbound calls, completing claim lodgements, and responding to customer claim enquiries. We have multiple permanent roles available in a
full-time
capacity which is 38 hours per week, rostered between 8:00am to 5:30pm Monday to Friday – no weekend work. The roles are based in the RACT Head Office in Hobart, but with some flexibility to work from home after probation is completed. The roles will commence
5 August 2024 , starting with a comprehensive 6 week Induction Training program (fully paid). To be successful, you’ll have: Exceptional communication and interpersonal skills with the ability to interact with a diverse range of people. Well-developed customer service and conflict resolution skills ,
and a genuine desire to help people. Demonstrated ability to conduct research, gather evidence and analyse information. Excellent attention to detail, problem-solving and decision-making capabilities. High level of computer literacy, particularly with common office applications. Very high level of confidentiality, discretion, and judgement. Demonstrated reliability with the ability to work with minimal direct supervision. Demonstrated passion to work in a high achievement, outcome driven team, and a flexible mindset and be resilient to adapt and thrive in a changing environment. Energy and enthusiasm and be an engaged team player. Minimum 2 years’ experience in a customer service role (we are keen to see applications from other customer service industries – Insurance/Claims experience is beneficial but not required). What we’re offering: If you want to be part of a workplace where you’ll feel like you belong, and you’ll have the opportunity to create a real difference in your community and environment - we need to hear from YOU! We have so much to offer when you join our team. Here are some of the perks on offer: Ongoing training and career development Discounts on RACT products and services & access to all Member benefits. Reward and Recognition programs Amazing Health and Wellbeing program Superannuation Contribution Matching program Dog-friendly Fridays (in some locations). By joining RACT you'll be a part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply. The annual base salary for fulltime (38 hours per week) is
$62,770.68
plus 11% superannuation. Application Process: Applications must be submitted via SEEK by
11pm Sunday 9 June 2024
and must include a current CV (with referees) and cover letter. The cover letter needs to address the following criteria. Applications without a covering letter addressing the above questions will not be considered: Please give an example of an interaction you’ve had with a customer where you went above and beyond and exceeded their expectations. As a Contact Centre Consultant in Claims, one of the main components is complying with process and procedures. Please give an example of when you have been required to follow a process or procedure, and how you ensured you were compliant with that process or procedure. Please give an example of when you have been faced with a challenging situation, and how you have been able to handle this with resilience and what you learned from that experience. After submitting applications, candidates who are shortlisted can then expect the below recruitment process: 1. Phone Interview (15 mins) You will be called to discuss the role a bit further. Please keep your mobile phones handy! 2. Online Skills Assessment (30 mins) If you are short listed from the Phone Interview, you will receive an email with the details of the Online Skills Assessment. This assessment tests your aptitude to work in a call centre environment. You will need a laptop or PC to complete this assessment task (you cannot complete it on a mobile phone). 3. Group Interview (2 hours) If you are short listed from the Online Skills Assessment, you will be invited to attend a 2-hour Group Interview at the Hobart RACT Office. Interviews are being held across 2- 4 July 2024. You must be available to attend one of the Group Interview sessions to be considered for the roles. 4. Psychological Assessment (30 mins) If you are short listed from the Group Interviews, you will receive an email with the details of the Psychological Assessment. This assessment is online and asks a series of questions to determine alignment with the traits required for the role. This is the final step in the process. Applicants who make it to the final stage of the process will be advised whether they are successful or not by no later than
19 July 2024. The Royal Automobile Club of Tasmania (RACT) was established in 1923 to represent the interests of Tasmanian motorists. Today, as the State’s peak motoring organisation, RACT provides a wide range of motoring services, insurance, tourism and travel products as well as exclusive member benefits . With a vision to enhance life in Tasmania, RACT plays a significant role within the Tasmanian community. Source: This is an extract from the company's own website. The Royal Automobile Club of Tasmania (RACT) was established in 1923 to represent the interests of Tasmanian motorists. Today, as the State’s peak motoring organisation, RACT provides a wide range of motoring services, insurance, tourism and travel products as well as exclusive member benefits . With a vision to enhance life in Tasmania, RACT plays a significant role within the Tasmanian community. Source: This is an extract from the company's own website. Don’t provide your bank or credit card details when applying for jobs. What can I earn as a Call Centre Operator
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