Contact Centre Consultant - Relief (Pool)

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Contact Centre Consultant - Relief (Pool)
Business Unit/Division: Driver and Vehicle Services
Location: Innaloo, Cannington, Butler & East Perth
Position Number: Pool Ref eF 1745
Salary: Level 2, $70,432 - $75,516 p.a. PS CSA A 2022
Work Type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Closing Date: 2024-01-08 3:00 PM
Attachments: -
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Bring your passion for people and enthusiasm to provide excellent outcomes for the WA Community!
Working for the Department of Transport (DoT) gives you the opportunity to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all West Australians.
There has never been a more exciting time to join our team and be part of the future of transport!
Collaboration | Wellbeing | Adaptability | Accountability
About the Opportunity
The Department of Transport (DoT) is looking for passionate customer service professionals with a can-do attitude to launch their career via its comprehensive training program delivering Contact Centre services in Western Australia.

• Bright, modern inbound Contact Centre with a friendly team environment
• Work for an innovative Government agency with limitless long-term career prospects
• Comprehensive training provided
• Flexible work options with possibility working from home
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.
• 75 hours per fortnight with the following options available:

• Option A) Monday – Friday, between 7am – 6pm opening hours (Innaloo, Cannington and Butler)
• Option B) Monday – Sunday, 24 hour opening hours (East Perth)

This is an opportunity to join one of Australia’s largest and most transformative Government agencies. As a genuine employer of choice, we are actively seeking motivated, career-minded people, who want a successful long-term future with us and who can make a significant contribution to public service in the community of Western Australia.
We will train you, develop you and help you achieve your goals!
In this important Contact Centre role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary customer service. You will utilise a range of computer-based resources and programs to do so. Your ability to build rapport with customers and work quickly and efficiently will be the key to unlocking success in this role.
Currently there are several Fixed Term Full-Time 6-months contract opportunities with the possibility of extension or permanency.
The attached job description form (JDF) will provide a full outline of the role, responsibilities and selection criteria. This information will assist you with the preparation of your application.
We need someone who have

• Passion for providing excellent customer service
• A genuine love for helping people and solving complex problems
• An ability to work efficiently in a fast paced, dynamic customer service environment
• A positive, team-focused attitude and willingness to contribute to team goals
• Good verbal and written communication skills
• An ability to uncover hidden information by asking questions
• Confidence using computers and an ability to grasp new technology quickly
• Ability to work within set timeframes and adhere to schedules

Successful applicants will be required to hold or obtain a current National Police Clearance prior to commencement.
As part of our team, you will enjoy

• Not just a job, but an opportunity to develop your career across other areas of transport
• A varied and exciting role where you will handle a wide range of customer enquiries
• Training to set you up for success! Training may be on the job, computer or classroom based
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals
• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options

Diverse and Inclusive workforce
Department of Transport values diversity of experience that Aboriginal and Torres Strait Islander people, people with disability, people from culturally diverse backgrounds, women, youth and members of our LGBTQIA+ community bring to our workforce.
We encourage people from diverse backgrounds to apply and as a measure to achieve equality these applicants may be given preference during the recruitment process.
What is a recruitment pool?
This is a pool recruitment process; we use recruitment pools to build a bank of talent who we feel might be suited to future opportunities within the Department of Transport. You may join us on a full-time, part-time, fixed term or permanent basis however an appointment is not guaranteed.
This pool process can be used to fill other part time and full-time positions that may arise over the next twelve months.
The recruitment pool will remain open for a period of twelve (12) months from the date of first appointment.
How to apply
The attached applicant information pack and job description form (JDF) will provide you with some useful information that may assist you with the preparation of your application.
We require you to submit: * A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description.

• A covering letter (maximum one (1) pages) outlining your relevant experience and what you can bring to this role.
• At least two (2) employment references and one must be a previous manager/supervisor from your current or last employment.

Documents should be saved in .doc or .pdf format - applications in other formats that cannot be opened will not be assessed.
Click on the “Apply for Job” button located on the bottom of this page to submit your application.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
As part of the selection process, applicants must be willing to obtain a National Police Check.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants
Any questions?
For a confidential conversation about the role, please contact one of the Manager listed below.
Sarah King, Operations Manager Contact Centre on (08) 6376 0122.
Stephanie Rankine, A/Customer Service Manager on (08) 9320 4027
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Transport, in accordance with Part 2 of the Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.
Whilst new appointments may commence on a fixed term basis, there may be the possibility of extension and/or permanency in the future.
If you have a question about submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.
We have a great culture and live our values of Collaboration, Wellbeing, Adaptability and Accountability.