Contact Centre Consultant - Relief (Pool)

Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Closing Date: 2024-05-27 3:00 PM
Attachments: -
-The future of transport?Be part of itWorking for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.Collaboration | Wellbeing | Adaptability | AccountabilityThere has never been a more exciting time to join our team and be part of the future of transport!The OpportunityThe Department of Transport (DoT) is looking for passionate customer service professionals with a can-do attitude to launch their career via its comprehensive training program delivering Contact Centre services in Western Australia.In this important Contact Centre role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary customer service. You will utilise a range of computer-based resources and programs to do so. Your ability to build rapport with customers and work quickly and efficiently will be the key to unlocking success in this role.

• Bright, modern inbound Contact Centre with a friendly team environment
• Work for an innovative Government agency with limitless long-term career prospects.
• Comprehensive training provided to set you up for success.
• Flexible work options with the opportunity to work from home.
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.
• 75 hours per fortnight with the following options available:

• Monday – Friday
• Working between 7am – 6pm opening hours with locations across the metropolitan area. (Innaloo, Cannington, and Butler)
• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.

Butler currently has several Fixed Term Full-Time 12-month contract opportunities with the possibility of extension and or permanency.Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months date of first appointment across the Department of Transport.The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Narelle Davey, A/ Operations Manager Contact Centre on 0436 387 572.About youThis is an opportunity to join one of Australia’s largest and most transformative Government agencies. As a genuine employer of choice, we are actively seeking motivated, career-minded people, who want a successful long-term future with us and who can make a significant contribution to public service in the community of Western Australia.

• Passion for providing excellent customer service.
• A genuine love for helping people and solving complex problems.
• An ability to work efficiently in a fast paced, dynamic customer service environment.
• A positive, team-focused attitude and willingness to contribute to team goals.
• Good verbal and written communication skills.
• An ability to uncover hidden information by asking questions.
• Confidence using computers and an ability to grasp new technology quickly.
• Ability to work within set timeframes and adhere to schedules.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you,How to ApplyApply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include: * A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

• A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
• The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.Our commitment to a diverse and inclusive workplaceThe Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at