Claims Reduction Adviser (Patient Safety)

Claims Reduction Adviser (Patient Safety)Public health services and Patient Safety

• Part-Time 0.6 FTE/3 days a week
• 12 Months Fixed Term
• Hybrid Working
• Convenient location based in Melbourne CBD

Your roleYour role is to deliver Claims Reduction services and advice to our clients, contributing to VMIA's strategic objectives. Your work will directly contribute towards a more confident and resilient Victoria by helping to minimise clients' exposure to insurable risk.Your role will focus mainly on Victorian public health sector clients and medical indemnity claims. You'll identify and communicate claims insights with clients that support them actively working towards reducing risks that can lead to claims.This role would suit a Health Professional working in Patient Safety, service improvement, risk and insurance, or projects. A clinical background such as Nursing, Physiotherapy or Allied Health would be valuable, or experience with other public health organisations such as the Department of Health.You're a member of the Claims Reduction Advisory team, reporting to the Manager, Claims Reduction Advisory in the Risk, Insurance and Claims Solutions Division.What you doThis role has a set of responsibilities that are likely to evolve over time. Your key responsibilities are to:

• Contribute to the development and delivery of a client-centric Claims Reduction advisory service, working closely with the Risk, Insurance and Claims Solutions Division and Insights and Analytics teams.
• Collect and analyse data and information from a range of sources to identify opportunities for clients to reduce cost and frequency of claims, prevent avoidable harm and minimise insurable risk.
• Develop and deliver tailored advice to help clients understand their claims experience and the opportunities for improvement.
• Deliver compelling client engagements and presentations so that your advice influences change in processes, systems and behaviour to reduce claims.
• Contribute to the development of a risk-based approach to identify priority clients to focus on reducing claims.
• Develop trusted relationships through delivery of Claims Reduction services and advice to clients.
• Apply your subject matter expertise within project teams to better understand client needs, design service prototypes and support the development and implementation of new or improved services.
• Actively monitor client feedback via formal and informal channels, and continually improve services.
• Support client understanding of the requirements of Section 23 of the VMIA Act
• Be a shared resource for insurable risk services across all segments, as required.

Who you work with

• You work primarily with public health sector clients and regularly communicate and consult with internal and external peers to inform claims experience, trends, and new opportunities for clients to reduce claims.
• You partner with internal colleagues from teams including Harm Prevention, Insurable Risk Advisory, Claims, Insurance, and Insights and Analytics to develop and deliver Claims Reduction advice and insights to clients.
• Your work supports design, development and implementation of key client programs and initiatives and you partner with teams involved in these initiatives.

About you

• You must have experience, knowledge or exposure to the Public Health Sector or Hospitals and be familiar with the field and how it operates.
• You have highly developed communication and interpersonal skills, proven client relationship management experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
• You have strong critical thinking and analysis skills, with the capability to draw meaningful conclusions from a range of information sources.
• You have excellent verbal and written presentation/facilitation and communication skills with the ability to identify and report relevant information to influence and aid decision making.
• You have experience in delivering projects and/or quality and/or safety improvement initiatives.
• You have a solid insurance / claims knowledge with a risk management mindset to facilitate expert Claims Reduction advice.
• You have successfully collaborated with professional people across multiple organisational levels and in environments undergoing constant change to achieve objectives.
• You have an appreciation of the complexities and nuances of public sector management, having operated successfully in such an environment before.
• You have demonstrated strategic and conceptual, evaluation and planning capability.
• You have proficiency in software tools including Microsoft Services Suite + SharePoint, Jira, Miro and Menti.

Qualifications

• You hold a tertiary qualification in Health, Business, Commerce, Finance, Law, or relevant discipline. You may also hold professional membership with a risk management, Insurance, or relevant organisation.
• You are a fit and proper person as per APRA guidelines. This includes not being listed on the disqualified persons register (Insurance Act section 25(A) 1), and you have not been convicted of a criminal offence and you have not been bankrupt.

BenefitsThere are many reasons to work at VMIA, here is how we will support you:Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.Diversity and InclusionDiversity, equity, inclusion, and belonging are key strategic priorities at VMIA.Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.Our aspiration:· Diversity, inclusion, equity, and belonging are part of VMIA's culture.· Everyone has a role to play.· We support and advocate for diverse groups in our organisation and beyond.How to applyTo submit your interest in this position please click the APPLY button and fill in your application. If you have any questions about the position or the application process, please email .We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.Please let us know of any accessibility needs to be considered during the recruitment process via .Other relevant informationPreferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.ABOUT USVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.