Claims Settlements Officer

Exciting opportunity to join our Claims Settlements Team Showcase your Insurance Claims experience in a growing organisationFull-time, Permanent role based at Mile End, WFH after probation Your new opportunity Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer to perform the validation and negotiate the settlement of third-party insurer and credit/hire company claims. This exciting role will involve you determining the validity of third-party claims made against our members. As well as review claim outcomes to establish/challenge liability and determine appropriate settlement strategies to achieve best cost outcomes when settling third parties, to achieve a fair and equitable settlement. You will also: Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needsNegotiate settlements for claims within appropriate authority limits and proceduresIdentify possible fraudulent matters and consult with Management on recommended actions to be taken in accordance with the Insurance Contracts Act and the company fraud policy.Process claims payments and associated administrationAble to achieve set KPI's and quality targets consistently What will set you apart from the rest You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference. At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to have: Motor or similar claims experience is preferredOutstanding attention to detail and excellent verbal and written communication skillsStrong negotiation skillsA positive can-do attitude and team ethosKnowledge of the General Insurance Code of Practice, The Australian Privacy Principles, Dispute resolution process and legislative requirements arising from the relevant acts. Working knowledge of the Insurance Contracts Act and other relevant applicable Acts About us As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members. In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline. We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based. Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include: Free RAA premium road serviceAccess to our Member Benefits programGenerous discounts on all RAA productsFlexible work arrangements12 weeks paid parental leaveOngoing Training & Development opportunities and a Study Support ProgramWellbeing facilities and Corporate Health Insurance PlanOn-site Cafe with Barista To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: Monday 4th March 2024 You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People. Required Experience: