Client Advocate (Administration & Customer/Patient Reception)

The position of Client Advocate will allow you to exhibit your first-class Administration & customer service skills in a professional and community-driven environment.

This is a full time position based in Aspley, QLD.

As a Client Advocate and first point of contact for patients when they visit the clinic a day in the life will be greeting and building rapport with patients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every patient's visit is an enjoyable and valuable experience.

Client Details

Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.

A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.

Description

A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client.

As an integral member of our team, your responsibilities will include but are not limited to the following:

• The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
• Managing clinics administration, medical documentation, and Medicare requirements
• Provide a high level of customer service at all times
• Greeting and liaising with patients upon arriving at the clinic.
• Book and confirm appointments with the online scheduling tool.
• Maintain a high standard of compliance.
• Manage the Client database to ensure accuracy.
• Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.

Profile

To be considered for this role, you will be/have:

• Previous experience working with a medical/healthcare background is essential
• Proven experience within an administration role, demonstrating high compliance.
• An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination.
• A highly organised and motivated individual with the ability to multitask.
• A highly driven individual determined to exceed KPIs/ targets.
• Demonstrate and promote high standards of patient care.
• Two doses of the Covid-19 vaccination is required.

In return, our client offers

• Attractive salary with great company benefits.
• Comprehensive training, as well as career and learning development opportunities
• A collaborative, supportive and down-to-earth team and clinic environment.
• Discounted Private Health Insurance and other benefits and products.
• And much more!

Job Offer

This is a full time position based in Aspley, QLD offering a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.

How to apply

Please click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email ********@adecco.com.au or call 0456 242 ***

Candidates must be available for a face-to-face video call interview with Adecco as a first step for this role.