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SalaryThis full-time Client Advocate position will allow you to exhibit your first-class Administration & customer service skills in a professional and community-driven environment.
As a Client Advocate and first point of contact for clients when they visit the clinic, a day in the life will be greeting and building rapport with clients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every client visit is an enjoyable and valuable experience.
Client Details
Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.
A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.
Description
A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client in Townsville, QLD.
As an integral member of our team, your responsibilities will include but are not limited to the following:
- The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
- Managing clinics administration, medical documentation, and Medicare requirements
- Provide a high level of customer service at all times
- Greeting and liaising with patients upon arriving at the clinic.
- Book and confirm appointments with the online scheduling tool.
- Maintain a high standard of compliance.
- Manage the Client database to ensure accuracy.
- Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.
To be considered for this role, you will be/have:
- Previous experience working with a medical/healthcare background is preferable.
- Proven experience within an administration role, demonstrating high compliance.
- An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination.
- A highly organised and motivated individual with the ability to multitask.
- A highly driven individual determined to exceed KPIs/ targets.
- Demonstrate and promote high standards of patient care.
- A minimum of 2 doses of the Covid-19 vaccination is required.
- Attractive salary with great company benefits.
- Comprehensive training, as well as career and learning development opportunities
- A collaborative, supportive and down-to-earth team and clinic environment.
- Discounted Private Health Insurance and other benefits and products.
- And much more
This is a Full-Time position based in Townsville, QLD, offering a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.
Please click APPLY NOW! Or, if you would like to find out more about this opportunity and have a confidential discussion, please call Lisa on 0408 821 387 or email Lisa.eberle@adecco.com.au to organise a convenient time.
Candidates must be available for a face-to-face video interview with Adecco as a first step for this role.
