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Form of workEstablished in 2019, our Home Instead Frankston | Mornington office is the trusted choice for in-home care and companionship services in Frankston and Mornington regions. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living safely, independently and happily in the comfort of their own home.
Are you looking for a role where you can make a real difference in seniors lives enabling them to remain living independently at home? We are expanding our team and have another exciting opportunity for an experienced Home Care Package Manager who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.
About this role:
- Building relationships based on trust with prospective and existing clients and their families.
- Meet with prospective clients and their families to understand their goals and current needs and provide solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans and budgets.
- Manage and review client budgets regularly.
- Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
- Perform follow-up reviews to ensure that clients’ changing needs and preferences continue to be supported.
- Be knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.
- Build relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Home Instead can provide within our local community.
The successful candidate will be selected on the basis of meeting some or all of the following :
- A strong understanding and knowledge about the Australian Aged Care Standards and Home Care Packages.
- Qualifications and experience in a health related field.
- Experience in care planning, identifying needs, goal setting and managing care services within the aged, community health or social services.
- Be an effective communicator, with excellent customer service skills and demonstrated problem solving skills.
- Be a team player whilst also being able to work independently and take ownership of the role and its responsibilities.
- Be highly efficient and organised with proven time management skills.
- Have a valid driver’s licence.
- Good organisational skills, documentation skills (attention to detail) and experience working on client database programs.
What we offer:
- A rewarding career where you can make a positive difference in the lives of seniors and their families
- A welcome, supportive and flexible working environment
- Comprehensive orientation and ongoing training and professional development program
- A company that recognises and appreciates the value of the work that you do
- A dedicated team that work with a common goal and focus on supporting our community.
If you are interested in this position, please apply online, including a your cover letter and resume.
