AddressCCT – Client Care Team (Receptionist/ Administration)
Allied Health Hub Brisbane (AHHB) is a multi-disciplinary Allied Health business that incorporates animal and outdoor therapy in addition to traditional options to help clients achieve their goals. Situated near Westfield Carindale on 2.5 acres “Belmont Farm” is a unique environment to practice in and is complimented by our more traditional clinic situated in Wynnum.
AHHB is a premier provider of psychology, occupational therapy and speech and language therapy services, catering to the Paediatric, Community, and Disability sectors across the nation. With over a decade of expertise, our team of dedicated psychologists, occupational therapists, and allied health professionals are deeply committed to delivering personalized care that places our clients at the forefront of our mission.
Driven by our core values, we embody energy, integrity, nurturing care, and meaningful connections. These values underpin our interactions with our team, clients, and the wider community, illuminating our path towards excellence.
Your Opportunity: As a CCT Team you will work collaboratively under the guidance of a Senior CCT as well as working alongside with all our psychologists, occupational therapists and speech and language therapists to ensure the consistent delivery of high-quality client and administrative services. This person must be organized, with excellent communication skills and the ability to learn new software systems.
Responsibilities:
- Greeting Visitors: Welcome clients and walk-ins with a friendly demeanour, creating a positive first impression.
- Managing Inbound Calls: Handle general queries, transferring calls, and accurately recording messages for unavailable staff.
- Accurate Database Entry: Ensure meticulous entry and organization of Clients information in our database.
- Database Processing: Assisting with the processing of client's information and updating availabilities on the database.
- Mail and Parcel Handling: Receive, sort, and distribute mail and parcels promptly and efficiently.
- Documentation Management: Handle printing, photocopying, and scanning of various documents. Filing and the correct destruction of sensitive documentation.
- Office Inventory Management: Keeping track and process orders of stationery, equipment, and supplies- ensuring the office is well-stocked and organized.
- Office Services Oversight: Manage relationships with external service providers such as cleaners, maintenance, and document destruction services.
- Safety and Hygiene Standards: Maintain a clean and welcoming reception area, adhering to safety and hygiene standards.
Requirements:
- Minimum certification of Certificate III in secretarial studies or equivalent work experience within a reception or medical administrative field.
- Eligibility to work in Australia.
- Willingness to obtain NDIS worker screening.
- Blue and Yellow Card or ability to obtain.
- National Police clearance check (within 3 months old).
- Sound clinical understanding.
- Excellent communication abilities.
- Possession of a valid driver's license and access to a reliable vehicle.
- Strong time management and accountability skills.
- Permanent Part time role (20 hours a week)
What’s on offer:
- Mon & Tues 8 to 2.30pm
- Thursday 9 to 5pm
- Extra shifts may be available in the future.
Your Career with AHHB: At AHHB, we offer more than just a job. Alongside a supportive team environment and competitive remuneration, we champion a culture of work-life balance and flexibility. Our aim is to empower and inspire our team to positively impact the lives of our clients, supported by industry-leading programs and initiatives designed to nurture personal and professional growth.
Equal Opportunity Employer: We are dedicated to fostering an inclusive and diverse workplace. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, people of all ages, cultural backgrounds, gender identities and expressions, and LGBTQIA+ individuals.
