Address- Be a part of a successful and motivated team with exposure across domestic property and commercial property claims
- Based in our Cheltenham Branch this role is part-time
- Join a globally connected team, striving for client excellence
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
In this varied role you will work across our Cheltenham team supporting with the following duties:
- Managing a portfolio of domestic property and commercial property claims
- Act as the conduit between the insurer and the client
- Take ownership of the claims process
- Provide ongoing support to clients making claims
- Review insurer decisions and assess if they are correct
- Advise clients re insurer decisions and relay IDR AND EDR options
- Advocate for our clients and get the best possible outcome for them including negotiating settlements where possible
- Maintain regular contact with all parties and be the first point of contact for claimants and insurers by phone and email
Skills and experience that will lead to success
We are seeking someone with the following background and experiences:
- Previous domestic home and motor claims experience
- Ability to provide first rate customer service at every point of contact with stakeholders
- Knowledge of general insurance products, General Insurance Code of Practice and Insurance Brokers Code of Practice claims guidelines
- You can confidently negotiate for the best outcomes for our customers and the business
- You can work independently but can collaborate and communicate with your team members, comfortable in asking for assistance if needed
- You'll keep up to date with your own portfolio of claims that you are managing end to end. For each of these, you've set and implemented strategies tailored to their complexity and in line with our processes
- With your knowledge of policies and processes and your sound judgment, you'll make decisions re the correctness of insurer decisions, advice clients re disputing decisions if appropriate, action client's instructions to lodge a complaint re their claim/dispute an insurer decision, see the dispute through to finalisation and if required act for the client in relation to lodging a dispute with AFCA
- You may also have had to manage customer complaints in line with our complaints processes
- Beyond this, you've also provided support to your other colleagues in the Claims Team through training and perhaps shared their workload
- Previously equine experience would be highly regarded
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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