AddressBeata Homecare provides home care services to support the independence of clients from various cultural backgrounds in Melbourne and the Bass Coast Region.
We are looking for an individual to join the team as a Client Relations Managerto promote our services and acquire new clients.
You will be based at our office in Mount Waverley, Victoria.
This is a part-time position, 3-4 days per week (future opportunity for full-time progression).
Skills/experience required:
- Sales
- Relationship building/management
- Presentation
- Social media management
As aClient Relations Manager, you will be responsible for:
- Liaising and meeting with prospective clients and families to provide information about all aspects of the Home Care Package and NDIS, and Beata Homecare’s services
- Assisting prospective clients to navigate the Aged Care referral system and being an advocate for the prospective clients throughout the referral and assessment process
- Liaising with support coordinators, families and other stakeholders about the services required for prospective NDIS participants
- Facilitating the sign-up paperwork for new clients starting services with Beata Homecare
- Undertaking client assessments and home safety assessments
- Regularly liaising with external stakeholders for referral opportunities
- Community engagement to promote the aged care and disability industry and Beata Homecare’s services through presentations, social media content, and other events.
This role will involve travel to prospective clients’ homes and community engagement all around Metropolitan Melbourne and the Bass Coast region.
Requirements:
- Proven experience in sales
- Excellent interpersonal and presentation skills
- Outspoken, clear communication, and ability to explain complex processes from different angles
- Outstanding rapport and relationship-building skills
- Highly organised work style to be able to manage a growing list of new prospective clients while continuing to liaise with existing people on the list, and manage necessary paperwork and assessments
- High digital literacy and ability to navigate and manage social media content
- Good understanding of the Home Care Package, NDIS and the referral process is desirable
- Empathetic nature and genuine passion for helping people
- Victorian Drivers Licence and reliable vehicle with insurance
- Police Check (within 3 months) or NDIS Workers Screening Check
- First Aid Certificate (within 3 years)
- CPR Certificate (within 1 year)
- Minimum 2 doses of the COVID-19 vaccination
Benefits:
- Rewarding role in supporting your community
- Continual support and professional development
- Staff referral program
- Various training opportunities
- Friendly and supportive organisational culture
