Client Relationship Officer

Care Mode is a NDIS disability services provider located in Footscray, Melbourne. We support people with disabilities to achieve their goals in their homes, and within the community. Our approach is person-centred, and we are a "lifestyle-focused" care organization. We service all metropolitan Melbourne and have support workers located across all suburbs.

Employment Type: Casual,

Potential for Full/Part- time for the right candidate

Working hours: 38 hours per week

About the Role

• Accompany Manager for client visits
• Building client relations
• Building client profile
• Provide direct assistance to NDIS participants their families and understand the support they need
• Develop and maintaining a great network with referrers
• Create participants support plans that reflect the participant's needs and goal
• Undertaking client risk assessments to keep everyone safe
• Positively promote Care Mode Support Services as brand ambassador
• Provide prompt, courteous services to clients, external parties, colleagues, and the community
• Going above and beyond to strengthen our participants’ abilities to implement supports and participates fully in the community.
• Assist participants to work towards their goals in their NDIS plan
• Providing support and assistance as appropriate to relevant others/stakeholders
• Establishing and developing strong relationships with NDIS, community, and mainstream supports
• Provide Support Coordinators progress reports on clients when requested
• Work collaboratively with clients, coordinators, and colleagues.

Skills and experience

• Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or relevant to the field of human services- Preferred not necessary
• NDIS awareness, particularly in relation to client services management and the importance of choice and control for participants
• Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
• Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language
• Strong interpersonal skills with an understanding of diversity when working with participants and colleagues

Appointments to Care Mode roles will be subject to the following safety screening checks:

• NDIS Worker Screening Clearance
• First aid certificate/ CPR
• Right to Work in Australia
• Current and valid driver's license
• Covid vaccination certificate

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 11 March 2024
• Expected salary: $31 - $33 per hour