Client Safety and Quality Unit Administrative Assistant

There to care. Here for good. 

An exciting opportunity exists to join our team as Client Safetyand Quality Unit Administrative Assistant.

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping Hand, for older people and for you. 

Based in North Adelaide, as our highly valued Client Safety and Quality Unit (CSQU) Administrative Assistant, you will work closely with the Organisation Document Controller, Senior Quality Manager and Project Team members to ensure the organisation successfully implements the required document changes in preparation for the release of the Strengthened Aged Care Standards and New Aged Care Act scheduled to come into effect on 1 July 2024. 

You’ll also make an impact by:

• Loading new, updated and revised policies and procedures in the document management system, ensuring all governance processes have been adhered to
• Actively participating in all project and implementation team meetings, ensuring required work has been completed, and teams are updated on progress.
• Assisting with the preparation of reports for consideration by Project Team and Executive Steering Group and other groups within the organisation as required to ensure relevant stakeholders are aware of key business system changes.
• Identifying and communicating any risks to the Project Manager in a timely manner

What you’ll bring 

To succeed in this role, you will have:  

• Qualifications in business or project administration or relevant experience
• Experience in undertaking multiple tasks, working to stringent timelines and achieving outcomes
• Demonstrated understanding of document control and governance processes
• Good written and verbal communication skills, including experience in preparing and formatting policies and procedures
• Computer literacy in a suite of Microsoft products, including Outlook, PowerPoint, Word, and Excel
• A personal commitment to the development of aged care services through best practice and continuous improvement
• A valid NDIS Worker Screening clearance or be willing to obtain one
• A current Drivers Licence

You’ll stand out from the crowd if you have some of the following:

• Previous experience in a similar role.
• Understanding of current Aged Care Standards and Aged Care Legislation.

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you areAt Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

• We are where you areHelping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

• We care how you areBe part of a kind, friendly team that genuinely cares about you and your wellbeing

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Natalie Hannaford on 0437501***

Current Helping Hand employees must notify their manager of their intent to apply. 

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.